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EDDIE MARSHALL

Overview Reviews (92) Inventory (272)

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EDDIE MARSHALL

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EDDIE MARSHALL

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8

92 Reviews

Overview Reviews (92) Inventory (272)

4.8

92 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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92 Reviews of EDDIE MARSHALL

November 09, 2024

Dealership Rating

Employee Rating

Southern Ford treat me fare and they are the best grope of service center and thank you for taking care of my care of service center and thank you for taking care of my care More

by Habtu

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, JON CONWAY, STEPHANIE SPANGLER, QUERIDA WILLIAMS, EDWIN WARREN

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November 07, 2024

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Employee Rating

Friendly, efficient, and prompt service. The employees at Southern Ford are caring and really strive to meet the needs of the customer. The employees at Southern Ford are caring and really strive to meet the needs of the customer. More

by skosier227

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY , MAURICE BENSTON

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November 07, 2024

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They always handle my appointments and services on time. They are excellent communicators as well. They are very willing to work within my budget. They are excellent communicators as well. They are very willing to work within my budget. More

by EIPARKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES, EDWIN WARREN

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November 05, 2024

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Had a tire rotation done. Took only an hour and was within my budget for it being completed. Took only an hour and was within my budget for it being completed. More

by ceceliag0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, JON CONWAY, STEPHANIE SPANGLER, QUERIDA WILLIAMS, EDWIN WARREN , MAURICE BENSTON

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November 05, 2024

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The service is always great and on time. The reps are friendly and very helpful. Thanks! The reps are friendly and very helpful. Thanks! More

by jdavis

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 01, 2024

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The gentleman that took care of me was very nice and professional believe his name was Eddie Marshall. professional believe his name was Eddie Marshall. More

by RICKYASHWORTH

Verified Customer

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Recommend Dealer

Yes

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October 28, 2024

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Great service. Very helpful, friendly people working there. I always have a great experience there. Very helpful, friendly people working there. I always have a great experience there. More

by greytim73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, JOE JENSEN, TRAVAE JEFFERSON, ALICIA CHAPMAN-JONES, JON CONWAY, STEPHANIE SPANGLER, QUERIDA WILLIAMS, EDWIN WARREN , MAURICE BENSTON

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Oct 30, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

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Employee Rating

No one else could have served me better he was excellent help great worker very smooth an authentic help great worker very smooth an authentic More

by karlief757

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, JON CONWAY, STEPHANIE SPANGLER, QUERIDA WILLIAMS, SCOTT MIKULEC, EDWIN WARREN , MAURICE BENSTON

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Oct 30, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Oct 30, 2024 -

karlief757 responded

Thank u very much for 5 star service !!!

October 23, 2024

Dealership Rating

Employee Rating

Good service timely done professionally. Eddie is on his game said what he was going to do and delivered as promised Eddie is on his game said what he was going to do and delivered as promised More

by STREETHOG16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 30, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 15, 2024

Dealership Rating

Employee Rating

Valet was very good. Service was completely in a timely manner, however, when vehicle was returned, the mechanic didn’t adjust the air pressure after the tires were rotat Service was completely in a timely manner, however, when vehicle was returned, the mechanic didn’t adjust the air pressure after the tires were rotated. More

by nativedetroiter23692

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

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