Dylon Alvarez | Page 2

I just have to say "WOW" What service. I have a 2016 explorer, and I am having issues with my Transmission. I was dealing with Sean, service manager and I have to say this guy is on the ball. For 1 week explorer, and I am having issues with my Transmission. I was dealing with Sean, service manager and I have to say this guy is on the ball. For 1 week my car has been there and everyday he would call me just to keep me updated on what's going on, and he set me up with a car that I could drive for the week. I have bought cars from other dealer's before, but they really don't care about you only your money. This guy has been there for years and years and it show's that he care's about the customer. Just a real gentleman. I just felt he had my back. Can't wait to buy another explorer from them!! Tom R More

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Wow. What a pleasurable experience. Thanks to Jim and Marco for streamlining the process and having the registration done so that I didn’t have to go to the registry. My truck was detailed, gased and rea Marco for streamlining the process and having the registration done so that I didn’t have to go to the registry. My truck was detailed, gased and ready to go. Thanks to Andrew who processed the documents with lightning speed. I will be back in four years to buy another vehicle. Thanks again, Bill Gallagher More

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Second time around buying a car from Rodman. As always amazing customer skills and simplest car buying experience out there. Thank you again Jim and Jordan! amazing customer skills and simplest car buying experience out there. Thank you again Jim and Jordan! More

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Service of my 2016 Frod Edge I had my 2016 Ford Edge serviced 6 times over the 3 years that I owned the car. Each and every one was an excellent experience. All of the person I had my 2016 Ford Edge serviced 6 times over the 3 years that I owned the car. Each and every one was an excellent experience. All of the personal I dealt with were terrific people. I have no problem recommending Rodman's Service department to my family and friends More

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Crappy service dept We bought a F150 last year! Truck runs wonderful. Paid a good price salesman was nice and we were treated fair. My complaint is the service dept. wou We bought a F150 last year! Truck runs wonderful. Paid a good price salesman was nice and we were treated fair. My complaint is the service dept. would not honor the 2nd free oil change because we were over 1000 miles. We live 30 minutes away so we have had it changed at other locations. The have lost a customer for life. I will never buy another car from them. All over 50.00 shame on them. More

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Amazing customer service I never write these, but my wife is not a "car person" - but she works near rodman, and I've sent her there for a variety of car maintenance issues an I never write these, but my wife is not a "car person" - but she works near rodman, and I've sent her there for a variety of car maintenance issues and these guys blow me away! They are so nice, so fast, the most honest dealer repair I've ever seen, they do ALL the right things. For example, we had a nail in our tire, and they fixed it, and showed my wife and it was all very lovely. This is how service used to be, back when people had more time to try to do the best job. I love them. Thank you and thank you for the amazing service, and honest dealings. More

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Rodman family committed to community My recent buying experience at Rodman Ford was a pleasure.From my Sales Rep. Jim Laferriere to the Finace Mgr. Jordan Rodman, their focus on customer My recent buying experience at Rodman Ford was a pleasure.From my Sales Rep. Jim Laferriere to the Finace Mgr. Jordan Rodman, their focus on customer satisfaction is paramount to everything they do.And the Rodman family gives back to their community in the many events and charities they run and sponsor. I would recommend this dealership. More

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So I love my daughter. Four yrs ago we went in to reputable(?)or so I thought dealership at Rodman Ford buying her a brand-new, zero miles Ford Explorer Sport SUV setting m Four yrs ago we went in to reputable(?)or so I thought dealership at Rodman Ford buying her a brand-new, zero miles Ford Explorer Sport SUV setting me back about $55K including top of the line 100K extended warranty zero deductible, necessary part of investment. Here the keys sweetie, please drive safely and most of all don't kill anybody, ok. Crazy, you say oh, I agree but will touch on that some other time, he-he. Everything pretty smooth for awhile as expected, then in 2016 shifter lever on console developed a mechanical glitch not engaging gears unless you went back & forth couple of times. OK we're golden with the extd warr I'm thinking and not sure if I'm the only one who hates it when term ends unused, but awfully glad it's there if something major goes wrong.. Sorry, this isn't covered under your warranty, service rep goes. You've got to be kidding, 2 yr old car's just got over 40K this shouldn't be happening I'm protesting, upon deaf ears, however. While not the kiss of death, I felt let down by both Ford and Rodman for not standing up and so we left. Couple more yrs went by and about a mo ago daughter, who's the only driver starts hearing some grinding noise coming from underside front. So, we take the car to our local shop as we always do for oil changes & tire rotates and the tech there goes gee, guys you gotta problem with rack & pinion gear, I'd strongly advise you to bring it to dealer as this is pretty unusual at only 67K and might be covered, it's also big bucks, he warned. Monday April 23 after having said our prayers, we head out for Foxboro and after talking to Dylan at service desk explaining what local tech said about abnormal malfunction of both rack & pinion and also shifter, SUV is surrendered to their hands. Will call you tomorrow guys, Dylan goes. Tomorrow comes and true nuff Dylan calls, OK, rack & pinion is covered not the shifter however, additionally, you need front & rear rotors & pads plus tires all around and all that comes to $2375 incl the shifter. Something's not right here, Ford outfitting this vehicle w/sub-standard components and how do I know that wasn't the same case w/shifter, my response. Dylan standing his ground but seeing I also was adamant takes off for couple mins to "consult" and comes back saying "I was able to bring it down to $2175" Hey pal, I can goto Costco & get top of the line Michelin LTXs for $800 not the inferior Hankook rubber trash and not sure if you guys heard of Auto Zone get complete set of rotors & pads including the shifter, dealer item, all for $1500 or less, how about $2000 even, I backed down so daughter could have her kids shuttle back. Sorry, no can do, he goes. W/faint bitter aftertaste same as in 2016 hey, that's just in as many trips made to Rodman service, try to convince myself I'm just terrible to deal with I tell the kid go ahead, just take care of rack & pinion & let me know when ready, piling kids & Bailey the boxer in my old faithful Chevy Astro. Got the green light Saturday and while on the way down I had a one-sided mental conversation with the almighty on how I was let down twice at the hands of RF and also trying to convince him/her that to err is only human right, despite experience suffered those people still believe in you oh dear God and love you, just sometimes with all due respect we all screw up but please, see to it there's an amicable end to this saga. Arrival was after 3pm and Dylan gone we ask the young lady there for car's keys as we're running late; Oh, there's a final bill for diagnostics she goes, bringing a bill for $275. WHAT??? exasperated I exclaimed, I explained to Dylan exactly the reason vehicle was brought here to begin with, also mentioning defective shifter documented in 2016, so there should be NO diagnosis done, period. seeing I was breathing fire at that point the poor young lady leaves to "consult" returning with an executioner, or so it seemed. Look he goes, we're able to cut that to $129.51 and that's the best we can possibly do w/such attitude as if he's trying to fling a bug off his shoulder. As daughter knows #1 it's the principal of the matter and #2 been on this planet for some time now and have dealt w/more car dealers than I can remember knowing all their techniques, looks at me saying not worth it dad c'mon let's go. Although am not quite done with Ford, they've built some great cars that I've had the pleasure of driving & owing in the past, I am completely & totally done with Rodman Ford. More

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