Dylan Shay

Waited so long to get checked in even with an appointment. Service Techs sitting at desks just talking while a long line just sits and waits in their cars. No apologies either. General service t appointment. Service Techs sitting at desks just talking while a long line just sits and waits in their cars. No apologies either. General service too longer than promised and was noted I was in lobby waiting. Other service visits I went home and had to call to check on my car because there was no communication that it was ready. Once they told me they had to keep it overnight to wait for a part after having my car all day. Very poor communication. I’ve had so much trouble that I have had to have the dealership manager help me each time. More

by glovalencia Verified Customer Verified Customer

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I had an appointment and was served on time. had concerns with my tires and was taken care of. had concerns with my tires and was taken care of. More

by nedrow Verified Customer Verified Customer

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I purchased a 2023 Honda CRV from Ocean Honda of Santa Cruz in April 2024, which was advertised at $32,998. When I reviewed the paperwork, I found that the vehicle was priced over $35,000, with nearly $7, Cruz in April 2024, which was advertised at $32,998. When I reviewed the paperwork, I found that the vehicle was priced over $35,000, with nearly $7,000 in added fees, most of which were never discussed or agreed to. I raised the issue immediately after purchase and the dealership sent a $5,000 credit to my lender, clearly acknowledging that something was wrong. However, they never corrected the sales contract, loan structure, or sales tax, which means I’ve now spent over a year paying interest and taxes on an inflated amount I never agreed to. I recently followed up and was treated with complete disrespect by Sales Manager Dylan Shay, who refused to acknowledge any of this, despite the dealership’s own prior actions proving otherwise. I’m filing complaints with the California DMV and Attorney General for misrepresentation and contract fraud. If you’re considering buying here, read your contract very closely and don’t trust the advertised price without triple checking the paperwork. More

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Good service and excellent time in and out nice sitting area. Would recommend to others. area. Would recommend to others. More

by carlon_dav Verified Customer Verified Customer

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Everything was good. i´d like to reconognize efort that every one are doing to bring the best service. i´d like to reconognize efort that every one are doing to bring the best service. More

by MIGUE.SANTA Verified Customer Verified Customer

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The salesperson was a pleasure to work with along with the finance person. It was nice to reach a price we felt comfortable with this time. the finance person. It was nice to reach a price we felt comfortable with this time. More

by thatumpireguy Verified Customer Verified Customer

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Ocean Honda is an amazing store! The staff was very supportive in meeting my financial situation with a price point that works for me. I loved working with Flor. She's an outstanding The staff was very supportive in meeting my financial situation with a price point that works for me. I loved working with Flor. She's an outstanding sales person, and I would recommend going through her the next time you purchase a car. Overall my experience was outstanding!!! More

by ben Verified Customer Verified Customer

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Attentive. We bought our last Honda from Ocean 20 years ago... after our research of best new cars to purchase, we thought why not go back to Ocean. We didn We bought our last Honda from Ocean 20 years ago... after our research of best new cars to purchase, we thought why not go back to Ocean. We didn't finance nor trade in. More

by SCRUZDAVIDSON Verified Customer Verified Customer

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I love Ocean Honda, I trust them to service my two Honda vehicles. They’re professional, communicate well, and do great work. vehicles. They’re professional, communicate well, and do great work. More

by bsakb Verified Customer Verified Customer

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The customer service has improved immensely in the last couple of years. Thank you very much. couple of years. Thank you very much. More

by LEESERS13 Verified Customer Verified Customer

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