Dylan Peirson | Page 2

Had a great experience with help from Salesman Izaac M. and finalized deal with FC Nick Delnegro. After purchase had a small issue, Nick corrected the issue immediately. Very happy customer!!! Thank you N and finalized deal with FC Nick Delnegro. After purchase had a small issue, Nick corrected the issue immediately. Very happy customer!!! Thank you Nick! More

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Excellent experience Rino was excellent. He was very professional and knowledgable. I got the deal and car I wanted. I would highly recommend Rino and world VW to anyon Rino was excellent. He was very professional and knowledgable. I got the deal and car I wanted. I would highly recommend Rino and world VW to anyone. More

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Buyer Beware I started dealing with World Volkswagon 2 weeks ago when I discovered they had the exact 2017 Toyota Tacoma model I had been looking for. I had made I started dealing with World Volkswagon 2 weeks ago when I discovered they had the exact 2017 Toyota Tacoma model I had been looking for. I had made an appointment over the phone with a salesman to come in over the weekend and take a look at the truck. When I got to the dealership, a separate salesman told me the truck was not currently on the lot since an employee was driving it to check it out for defects. A few days later, I test drove the truck and found it in good condition with a few minor defects (including a “bullseye” chip in the windshield). After I expressed interest in the truck, my salesman, Dean, and I worked out a deal where I traded in my 2011 Toyota FJ Cruiser. After a little back and forth, I felt confident that the deal I received was fair on both ends. I then met with the finance department and found them to be a little pushy on the extended warranty and protection plans, but not any more than I expected for a used car dealership. My car buying experience up to this point is the reason for the first star in my rating. As soon as we swapped keys however, things started to get shady. When I asked if they could do anything for the windshield chip, I was told that since the service department had closed for the day I could come back the following day and it would be looked at. When I came back, I was told all they could do was drill the chip and fill it with epoxy to keep it from spreading (which had obviously already been done). That got me thinking about why the damaged windshield did not show up on the 100pt inspection I was assured every used vehicle goes through. When I asked to see the inspection report, the dealership gave me a piece of paper that said the truck had a wheel alignment and oil change when they brought it in. I’m not in the car business, but that did not seem like a thorough inspection to me. I also noticed that the receipt of the purchase listed the mileage of the vehicle at 32,168 and when I drove it off the lot, it had 32,820 miles. I found that strange since the salesman told me they only had the truck not much longer than a week. None of this was sitting well with me so I went back to the dealership and addressed my concerns with the sales manager. He first looked at the chip and told me the same thing as service. I asked why they would pay a glass service to “fix” what had already been “fixed” to which I did not get an answer. I was not satisfied with that since it would not solve the problem and I was told they would not replace the windshield but if I was unhappy with that I could cancel the deal and they would take the truck back. I obviously did not take them up on that but I did get them to agree to do the inspection “again” and this time, provide me with the report. I just got back from my 4th trip to the dealership in a week after having the service department inspect the truck again. This time, they were able to provide me with a detailed report. I had previously checked it out some parts of the truck myself and the report more or less matched what I saw (brake pads, tire tread, etc). It did also say that there is an open recall on the truck. Since this is a Volkswagon dealership, they can’t do anything for a Toyota recall but that would have been nice to know when I bought it. I will say that the service manager, Dylan, was a pleasure to work with as he did the inspection in a little over an hour and went through all of the results with me. He is the reason for the second star in my rating. Long story short, I would not recommend World Volkswagen to anyone. I feel the 2 star rating is fair since I did receive a fair deal on my trade in and vehicle purchase and the service department was timely and knowledgeable. However, -3 stars for what I found to be subpar customer service and an overall sense of dishonesty and shadiness. I realize part of my poor experience is on me for not checking out some things before making the purchase, but that being said I do not have any faith that World Volkswagen is motivated to do right by their customers. More

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went to getta jetta. This is my 4th, yes 4th Jetta. I keep going back because World VW is a class act. Every time I have ever dealt with them, they have been honest and f This is my 4th, yes 4th Jetta. I keep going back because World VW is a class act. Every time I have ever dealt with them, they have been honest and forthright. The Service Dept, is top notch. Special kudos to Dean Desantis. Five stars to Dean. Go there now and get a Car. ADFreehold More

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Great experience Bob was so helpful and not pushy at all. I hadn't purchased a vehicle in a longtime, but he made the process very easy and quick. he went above and be Bob was so helpful and not pushy at all. I hadn't purchased a vehicle in a longtime, but he made the process very easy and quick. he went above and beyond to make it happen for me. Any questions I had or issues that arose, he took care of!! Took the stress out of buying a car! Anyone looking to purchase a car at World VW, I would highly recommend speaking to Bob. More

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Buying new car Joe was friendly and knowledgeable. He was helpful in defining features and benefits of the different 2019 Jetta models. When taking a test drive Joe was friendly and knowledgeable. He was helpful in defining features and benefits of the different 2019 Jetta models. When taking a test drive he pointed out different driving modes and handling options. He made me feel comfortable and was always engaged. I would reach out to him for any help or further information. More

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Problem with my tire I purchased my car from World Volkswagen in December and was having a problem with one of my tires so I contacted Jay, who had helped me while purchas I purchased my car from World Volkswagen in December and was having a problem with one of my tires so I contacted Jay, who had helped me while purchasing the car, and told me to stop by so they could take a look at it. When I arrived I met with Jay who then introduced me to Dylan P. Both of them were very kind and helpful. I left the dealership with a new tire and very satisfied with the service I had received! I highly recommend this dealership to anyone interested in purchasing a Volkswagen. More

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Awesome work Fast courteous knowledgeable reliable Greatest car buying experience In and out in 1 hour Can’t wait to pick up my atlas later this year Thank Fast courteous knowledgeable reliable Greatest car buying experience In and out in 1 hour Can’t wait to pick up my atlas later this year Thank you More

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Purchased a Pre-owned vehicle Dean DeSantis made my purchase experience so pleasant and easy!!! Great team !!! This is the 3rd Beetle I’ve purchased. I wouldn’t go anywhere else Dean DeSantis made my purchase experience so pleasant and easy!!! Great team !!! This is the 3rd Beetle I’ve purchased. I wouldn’t go anywhere else to purchase another car and my family has also purchased vehicles from you!!! More

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Poor inspection of used vehicles 3 weeks ago I purchased a 08 Infiniti G37. Was told that all used cars go through a multipoint inspection to assure safety and reliability. Today on m 3 weeks ago I purchased a 08 Infiniti G37. Was told that all used cars go through a multipoint inspection to assure safety and reliability. Today on my way to work I began to hear a clanking sound. Made it to the parking lot and the Lower BOLT!!!! To the drivers front caliper is missing. Nothing else looks damaged. Now I have 8 Years automotive dealership experience prior to changing career paths. So I took a look. Now the thread are good on the bracket and I don’t believe that it’s been missing this whole time. What I do believe is that during World VW’s Service departments multipoint inspection. They either removed the caliper to inspect the pads or just didn’t make sure all of the bolts and lug nuts on the car were torqued and secure. So I called and was told the car has no warranty and there is nothing they can do (I was told 30 days) but whatever the paper states, is what it is. That’s beside the point. I can replace a bolt(probably a buck or two), that’s easy but this could have been a lot worse than what it was. Thank god the bolt didn’t get lodged in the wheel well somewhere or blow out my tire possibly causing an accident. Someone in that service department is not doing their job. There is no reason that bolt should have fell or wiggled out, especially going to a major part on the car that is my braking system. So I won’t bother to call back, I won’t bother to check the warranty paperwork (even if I’m right). I just want everyone who buys a used car from this dealership to have them put it on a lift and check all the bolts to steering and suspension. That way you know your vehicle is reliable and thoroughly checked. Good Luck! More

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