Dylan McHenry | Page 3

First time at this dealership and I couldn't have been more impressed! What a great environment! What great happy people. Thank you for a wonderful experience! more impressed! What a great environment! What great happy people. Thank you for a wonderful experience! More

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Service for a leaking oil pan on my 19’ F150 2.7. I’ve been treated very well at Hudson Ford the few times service was needed. Derek set up my appointment, reserved the courtesy vehicle and ensured the n been treated very well at Hudson Ford the few times service was needed. Derek set up my appointment, reserved the courtesy vehicle and ensured the new oil pan was in stock, Jim checked in my truck and got me back on the road with the courtesy vehicle and Dylan checked in the courtesy vehicle when I returned it, gave me my paperwork and walked me to my truck, he also made sure to answer any questions I may have had before leaving. Great communication and professional service all around. More

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I have dealt with this dealership for over ten years. Fairly priced for good service. Even if they make an expensive mistake they made it right with a full refund. I bring in multiple Fords for servic Fairly priced for good service. Even if they make an expensive mistake they made it right with a full refund. I bring in multiple Fords for service. More

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Timely, friendly, took extra time to listen to what the issue was and fixed the problem. issue was and fixed the problem. More

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The service is always excellent, friendly, courteous and punctual. I have been a long time customer and will continue to be. I will purchase my future vehicles here. punctual. I have been a long time customer and will continue to be. I will purchase my future vehicles here. More

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Great customer service and always very helpful! Highly recommend going there. recommend going there. More

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Everyone was great and extremely helpful. Bent over backwards to handle our service problem and get us a loaner. Once engine issue was diagnosed and resolved, offered us more for our trade-in than any backwards to handle our service problem and get us a loaner. Once engine issue was diagnosed and resolved, offered us more for our trade-in than any other dealer. Highly recommend anyone looking for a vehicle check out Hudson Ford before making a purchase! More

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Great sales staff, especially Jeff. He took the time to explain the vehicle and how everything worked. The service department is also top notch. Great looking facility. explain the vehicle and how everything worked. The service department is also top notch. Great looking facility. More

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Great people to work with, always very pleased with service at Hudson Ford! They are pleasant and helpful, I always leave feeling good about my experience at Hudson Ford. service at Hudson Ford! They are pleasant and helpful, I always leave feeling good about my experience at Hudson Ford. More

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We brought our 2014 Focus to Hudson Ford to get the transmission checked out. If you own a Focus or Fiesta with 6 spd auto you are probably with the problems these have. Ford sold these trannys knowing transmission checked out. If you own a Focus or Fiesta with 6 spd auto you are probably with the problems these have. Ford sold these trannys knowing they had problems. Of course that's not the issue I have with Hudson Ford. They charged me $150 to diagnose the problems we were having. I told them the trans had the usual stutter, made noise shifting into fourth and sometimes would not go into gear at all. When we picked the car I was told exactly what I told them when I dropped it off. They said they could install a rebuilt trans for $6,000 (part only) plus labor. The quoted fixing this one I don't remember the exact amount but it was very high and depending what else they might find it could go much higher. We just parked the car at home and stopped driving it. Fast forward to now. We had a mechanic look at it and first thing he noticed was that it was very low on fluid and a seal was leaking. I was not happy that Hudson Ford did not see that. They did not see it because they didn't check the fluid and they did not even remove the splash guard to give a visual inspection. That's shoddy service at the very least and in my opinion it is fraud. The charged me money for services they did not perform. I've talked to several other service managers at different dealerships and they all said basically the same thing "of course we check the fluid and do a visual inspection." What did Hudson Ford do to earn $150 of my money?? I talked with the service manager at Hudson Ford and let him know I wasn't happy with the service I received. He explained to me that the $150 was a standard charge and he has to pay his technicians. That was a shocking revelation to me that you have to pay your employees! Who knew that was a thing? What that has to do with the poor service I received is anyone's guess? If he's paying employees that are not doing their job it sound like a management problem and not a customer problem. The service manager was not apologetic in any way. To me he seemed condescending and rude. The bottom line is that he refused to refund my money and now we get to waste time in small claims court. Everybody I dealt with in sales and service have always been friendly. I even brought my son to buy his first a couple years ago. The bottom line is that service did not do their job this time. It seems pretty simple to be honest about it, apologize and refund the money. Unfortunately the service manager wants to take a much bumpier road. I spoke with the service manager Dylan?? I think Caveat Emptor More

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