Dylan Houghtling | Page 31

Vision Nissan Greece responded

Thank you for providing further clarification regarding your experience. We understand your frustration and would like to address your concerns in more detail. We sincerely apologize if there was any miscommunication regarding the keyless entry feature during your purchasing process. We strive to ensure that our customers are well-informed about the features of the vehicles they are interested in, and we regret any misunderstanding that may have occurred. Upon reviewing your feedback, we acknowledge that the webpage does indeed specify "remote keyless entry" as a feature. We apologize if there was any discrepancy between your expectations and the vehicle's actual features. Our intention is always to provide accurate and transparent information to our customers. Regarding your statement that you clearly communicated to the salesperson your desire for keyless entry, we take your feedback seriously. Our team is committed to understanding and addressing the needs and preferences of our customers. We will review our internal communication processes to ensure that such customer preferences are effectively communicated and prioritized during the sales process. Customer satisfaction is of paramount importance to us, and we regret any perception that making the sale takes precedence over customer happiness. We value your feedback and will use it as an opportunity to improve our processes and better meet the expectations of our customers. If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to address your concerns and regain your trust in the future.

m responded

We clearly told the sales person, the main reason we were trading in our truck was because we wanted keyless entry. In addition, the webpage listed that as a feature. However, I am not surprised there is no responsibility being taken on your part. It is very evident that making the sale is more important than customer satisfaction.

m responded

We have communicated all this to the dealership. We received one response stating Vince would reach out first thing in the morning. No one has called us to speak to us despite numerous messages sent.