Dykes Brookins

Greatly appreciated the service @ your dealership the people were great and took time to show you about your truck people were great and took time to show you about your truck More

by REGINALDWIGGINS89 Verified Customer Verified Customer

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Absolute scammers. I'd rate them a zero if I could. Absolute scammers. Price is $1500 more than advertised price and they will not hesitate to lie to your face. I w I'd rate them a zero if I could. Absolute scammers. Price is $1500 more than advertised price and they will not hesitate to lie to your face. I will not even go into detail about how they said the car was there Friday night and then on Saturday morning they didn't think it was really there. Now the hidden charges: Vin etching is an absolute scam $499 when you can buy the kits on ebay or amazon for $19.99. The mandatory security system of $699 is a joke, I literally should have ripped it out of the car and shoved it up their backsides. Enjoy the extra $1500 you thieves. More

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First Service visit for "new" 2018 Malibu Love my "new" Malibu! Went for oil change yesterday. While in for service the technicians found the car was out of alignment, needed tire rotation an Love my "new" Malibu! Went for oil change yesterday. While in for service the technicians found the car was out of alignment, needed tire rotation and it also needed a new air filter. I bought the car there recently and needed a "benchmark" for future services, so was happy to get these things taken care of. They found a nail in one tire and patched it; also fixed a computer problem that was part of a recall I was not aware of. As soon as I got home the recall notice was found in my mailbox; happy to say it was taken care of and I don't have to go back. Thank you for prompt, reliable service that gives me driving peace-of-mind! More

by MARISSA JO Verified Customer Verified Customer

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Subpar experience We purchased a car recently from Southern, and were disappointed in the service. When we arrived to pick up the car, it was extremely dirty and had n We purchased a car recently from Southern, and were disappointed in the service. When we arrived to pick up the car, it was extremely dirty and had not been cleaned, in addition to having nicks in the paint. The purchasing process took far too long, and we left very disappointed in the entire experience. We did bring the car back for cleaning/repair, which the dealer did perform. More

by WPOYNTER0 Verified Customer Verified Customer

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Amazing Dealership Overall We worked with Dykes, Shawn, Steve, and Kelly. The whole experience was awesome from start to finish. Dykes my sales person took his time over several We worked with Dykes, Shawn, Steve, and Kelly. The whole experience was awesome from start to finish. Dykes my sales person took his time over several days to find the right car for me. Never did he pressure us into buying something. The Sales Manager Shawn was also awesome in the fact that he was up front, explained everything, and never pressured us to buy and was very open with the bottom line. Finance Manager Steve also explained everything well and took his time with us. Kelly was also awesome when explaining the importance of protecting your vehicle. Never pressured us into purchasing all the extras. Overall, loved the people and the dealership. Will definitely recommend them to anyone I talk to and when they say you are treated like family, I would have to agree 100%. More

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Average experience I stopped in after a quick call to let the dealership know I was interested in a couple of trucks on their website. The salesperson was extremely hel I stopped in after a quick call to let the dealership know I was interested in a couple of trucks on their website. The salesperson was extremely helpful but they did not have either of the trucks on their website at the dealership. The salesperson even commented that one Had been sold the day before. This would have been good to know before coming in. More

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Dykes is excellent!! Dykes is an excellent salesperson, knowledgeable and helpful. I am enjoying working with him as well as the value added with the dealership. Thanks so Dykes is an excellent salesperson, knowledgeable and helpful. I am enjoying working with him as well as the value added with the dealership. Thanks so much! More

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Definitely worth your time and get most with your money. I have got my first Buick which is Encore lease 3 years ago, I love the vehicle so much but need a larger vehicle as our family is growing. So I decid I have got my first Buick which is Encore lease 3 years ago, I love the vehicle so much but need a larger vehicle as our family is growing. So I decided to upgrade the vehicle to its next size Envision. All the staff there are very friendly and accommodating. They are very helpful with what fits your needs and with your finances. They are also honest about the condition of their vehicles. They give out Southern Hospitality with covers oil change, state inspection, 50 mile radius towing to any Southern dealership, etc. for the life of vehicle just by getting the vehicle from them. (Very helpful to me). Then if you get their exterior and interior protection, you get unlimited car kit (car soap, wax, leather vinyl cleaner/polish) this comes in handy if you do religious cleaning. Having a leather interior, this deal saves $$ in a long run. Plus you can schedule to get your car interior shampooed/clean, it’s covered. Very helpful when you have busy schedule and children who spills everywhere. So far they have the same courtesy since I bought my first vehicle, throughout getting routine service, turning in the vehicle and now having a new one. I would recommend this dealership to everyone who is looking for a great car, great deal and helpful service. More

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Employees are Service Proud Dykes understood that my husband was limited in stamina and walking ability. He quickly and professionally narrowed our requirements and presented the Dykes understood that my husband was limited in stamina and walking ability. He quickly and professionally narrowed our requirements and presented the pre-owned vehicles for our test drive while having our trade in vehicle appraised. We concluded our purchase the following day with Alijah because it was Dykes day off. She was efficient and very effective in coordinating paperwork to accelerate our departure with our chosen vehicle. We were especially impressed with the financial representative, Steve Jernigan. Overall impression we gained from every staff member was that each and every one was service proud. Rick Hines also initiated a follow up with questions we had regarding the laser alignment and he was the last person to walk over to thank us for our business as we prepared to drive away. More

by HOLT1 Verified Customer Verified Customer

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Appreciate no pressure sales Appreciate so much Dykes, my salesman’s no pressure, straight forward approach. If your buying from this KIA dealership be sure to ask for him! Appreciate so much Dykes, my salesman’s no pressure, straight forward approach. If your buying from this KIA dealership be sure to ask for him! More

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