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Dwayne Spence

Overview Reviews (34) Inventory (185)

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Dwayne Spence

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Dwayne Spence

Product Specialist

Bertera Nissan

569 Oxford St S
Auburn, MA 01501

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34 Reviews

Overview Reviews (34) Inventory (185)

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34 Reviews

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34 Reviews of Dwayne Spence

February 26, 2025

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Employee Rating

We bought a new car with cash one month ago. After SEVERAL calls to the dealership we had no call back or explanation regarding getting the title. Mariela was the ONLY CONTACT who responded! After SEVERAL calls to the dealership we had no call back or explanation regarding getting the title. Mariela was the ONLY CONTACT who responded! I won’t do business with this dealership again! Just to be clear, this is a NEW dealership in Manchester owned by Bertera. Bertera Nissa in Manchester was MIA once the check cleared. More

by Nancy.dudek

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Edwin, Ryan, Mariella

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Feb 28, 2025 -

Bertera Nissan responded

Nancy.dudek, we regret to hear that you had this experience with Bertera Nissan of Manchester. Just so you know this is Hans at Bertera Nissan of Auburn and I can't find any record of you visiting our dealership here in Auburn? If I can be of any assitance in resolving your issue with Machester let me know? I am not even sure how this review showed up on our dealership. We do not have a Edwin, Ryan, Mariella, here at Bertera Nissan of Auburn not sure how you got my name? Anyways, I appoligize for your bad experience. Let me know if I can help. Hans Bertera Nissan of Auburn 774 633 9907

Feb 28, 2025 -

Nancy.dudek responded

I visited the brand new dealership (also Barter) in Manchester

October 18, 2023

Dealership Rating

Employee Rating

They weren’t accurate with any projected numbers the finance manager Amir was rude and changed terms multiple times finance manager Amir was rude and changed terms multiple times More

by SCOTT-ADAMS ESQ.

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Hans Peter Jorgensen , Amir Abnoos

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Oct 26, 2023 -

Bertera Nissan responded

Scott-adams Esq., we regret to hear that you had a negative experience with us, but would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611 ext 10200. We look forward to hearing from you. Thank you

January 04, 2023

Dealership Rating

Employee Rating

Those who helped were very professional and very knowledgeable they explained everything details about the cap knowledgeable they explained everything details about the cap More

by ldanastor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Dave Anglin, (The Shuttle Guy) Larry Kaplan, Kyle Ryan, Anthony Thompson

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Jan 06, 2023 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2022

Dealership Rating

Employee Rating

I felt like the staff at Bertera really took care of my needs. Thank you! needs. Thank you! More

by RAPGLISPIN

Verified Customer

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Dave Anglin, Kyle Ryan, Anthony Thompson

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Dec 23, 2022 -

Bertera Nissan responded

December 15, 2022

Dealership Rating

Employee Rating

Team is wonderful and professional . Treated me first class , I plan on bringing my daughters for their first vehicles . Thanks for treating me so well!!! Treated me first class , I plan on bringing my daughters for their first vehicles . Thanks for treating me so well!!! More

by kellinorthrup

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Dave Anglin, Alexandria Callahan, (The Shuttle Guy) Larry Kaplan, Dennis Plaszewski, Kyle Ryan, John Upham, Caitlin Violette

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Dec 17, 2022 -

Bertera Nissan responded

November 25, 2022

Dealership Rating

Employee Rating

Theo was by far the best employee and most helpful. He went out of his way and made sure everything was taken care of and went beyond to help me. He is honest and smart. Although during my service a sc He went out of his way and made sure everything was taken care of and went beyond to help me. He is honest and smart. Although during my service a screw cover from a tire was lost and never replaced, after 3 days in the service center, I just wanted my car back. And the service took to long and I had no car for 3 days and was never offered a rental. But whatever. Besides that Theo helped and was outstanding. More

by dncmegas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Dave Anglin, Alexandria Callahan, Bob Fitzsimmons, (The Shuttle Guy) Larry Kaplan, Dennis Plaszewski, Kyle Ryan, Anthony Thompson, Theo

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November 23, 2022

Dealership Rating

Employee Rating

Hans and everyone at Bertera Nissan really went above and beyond to work with me until we reached a deal that worked for my budget, while still getting me into a vehicle that I love! This is my 3rd lease thr beyond to work with me until we reached a deal that worked for my budget, while still getting me into a vehicle that I love! This is my 3rd lease through Bertera and I definitely plan to return for my 4th! More

by pamgerardi

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Dave Anglin, Kyle Ryan, Anthony Thompson

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Nov 25, 2022 -

Bertera Nissan responded

Pamgerardi, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2022

Dealership Rating

Employee Rating

The customer service was great, they made my first time buying a car in the USA a hassle free experience. Compared to other dealers they got my registration done in days using my international license!!! buying a car in the USA a hassle free experience. Compared to other dealers they got my registration done in days using my international license!!! More

by sady_williams

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen , Amir Abnoos

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Nov 06, 2022 -

Bertera Nissan responded

Sady_williams, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 10, 2022

Dealership Rating

Employee Rating

Hans was great! Highly recommend. He got me into my brand new Rogue with ease. Love it!! Highly recommend. He got me into my brand new Rogue with ease. Love it!! More

by amtmc98

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hans Peter Jorgensen, Al Azizi , Dave Anglin, Kyle Ryan, Anthony Thompson

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Oct 18, 2022 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2022

Dealership Rating

Employee Rating

Good job i am very happy i belive its best dealer thank you very much you very much More

by Endritbela

Verified Customer

Friendliness

Recommend Dealer

Yes

Report | Print

Oct 10, 2022 -

Bertera Nissan responded

Hi Endritbela, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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