Dwane Lockrow

EXTREMELY disappointed with the service department! I made 5 calls to my service advisor and service manager with no call back. Today I went in person to simply get a status update on my truck that the I made 5 calls to my service advisor and service manager with no call back. Today I went in person to simply get a status update on my truck that they have had for 2 weeks. Turns out they haven’t even looked at it yet. I made an appointment 1 month in advance just for them to tell me that there’s other cars in line waiting on parts. I received no estimate on when it would even be looked at. My advisor said it’s not their fault because they only have one transmission tech….not my problem. That’s why I called and made an appointment. He also was under the impression that my truck was towed in and not in driving condition. I could’ve been driving my truck for the last two weeks instead of it sitting in a lot. He said I could have it back until the tech has time to look at it but I’d have to go to the “back of the line”. What a joke this place is!!!Very very disorganized and unprofessional at denooyer. It also took 5 days for them to get me a rental, small nissan sedan. Which hardly qualifies as a replacement for my Silverado that I use to make a living. Also, not their fault, but the rental has a stench of old dirty blunt smoke. You should probably check on the quality of the rentals that you provide under warranty. I made another call today looking for answers about warranty info and didn’t receive a call back. To say I’m unsatisfied is an understatement! This isn’t the first bad experience that I’ve had with the service department at denooyer. I loved my sales rep but the service is the worst I have ever experienced in the area. It’s almost laughable how bad my experience has been with them. Couldn’t recommend them any less!!! More

by nickbelles Verified Customer Verified Customer

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Dwayne is a very good Service Advisor. He kept me updated throughout the repair process He kept me updated throughout the repair process More

by mary.benson25 Verified Customer Verified Customer

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Service was quick and professional but I thought that the shuttle ride was a free courtesy offering. shuttle ride was a free courtesy offering. More

by JCTOMMASINI Verified Customer Verified Customer

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I was happy with my service and the service technicians. My truck was finished on time and to my needs. My truck was finished on time and to my needs. More

by sophist124 Verified Customer Verified Customer

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Dwayne was great. Kept me informed. Mechanic not so great fixing the car. No i Kept me informed. Mechanic not so great fixing the car. No i More

by mary.benson25 Verified Customer Verified Customer

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The service group at Denooyer are very responsive and helpful with any requirement that I have with any of my vehicles. helpful with any requirement that I have with any of my vehicles. More

by george.polino Verified Customer Verified Customer

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Awesome customer service and great service. I haven’t had any issues so far since I been going there. I haven’t had any issues so far since I been going there. More

by binningcharles Verified Customer Verified Customer

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Quick and easy scheduling and service. Technician was helpful. Waiting room was clean and comfortable. Technician was helpful. Waiting room was clean and comfortable. More

by wilsoj130 Verified Customer Verified Customer

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Great deal and great service. Kirsten was the best! This is my 5th truck from Denooyer. Not a single problem or complaint. Kirsten was the best! This is my 5th truck from Denooyer. Not a single problem or complaint. More

by filmfamily Verified Customer Verified Customer

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Everyone that I I dealt with provided excellent service and in a timely fashion. It made my day much better. and in a timely fashion. It made my day much better. More

by barbhendricksonalbany Verified Customer Verified Customer

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