Dustin Stachowiak

James Woods has always been top notch in their service department until my last 2 visits. I ordered a retractable bed cover from GM and had it delivered to James Woods for installation. Upon it arrival I department until my last 2 visits. I ordered a retractable bed cover from GM and had it delivered to James Woods for installation. Upon it arrival I received a call from the parts department letting me know it had arrived. I promptly called the service department to schedule the installation. I had given them two dates that would work for me, the lady said let me check, she came back and said it would have to stay all day and gave me 2 dates they had open. She said the work would been done by a different department than service, I chose Dec. 23rd. She said it would need to be there at 8:15. So on Dec. 23rd we brought the truck. We live about an hour away so I wanted to make sure the correct bed cover was ordered so I went into the parts department just to make sure. This is where I became uneasy about this process. The guy at the front desk looked it up and showed me a picture of what was being installed. I said that doesn’t look anything like what I ordered. He said he hated that happened and he had what I need instock but unfortunately he could not refund my money on the other. I said to him is there anyway you can look up my order because I know that is not what I ordered. He said he didn’t think so but would try. I told him well I can pull it up I had gotten a receipt. While I was looking up my receipt he found my order and oh you did order the right cover. Now I am a little upset because I didn’t know if he was just trying to get me to buy one from James Woods or not. So back to my dealing with the service advisor before going to the parts department. I asked what time they close and she said we close at 7. I said the department that is doing the work what time do they close she said 5. I said great because we were hoping to get going for Christmas by 7 that evening. She asked me if the phone number she had on file was the number to call if they needed something or when the truck was finished. I told her no and gave her my number . So that is when we went to the parts department. We left and about a couple of hours later my husband gets a text from her tell him she would send a text when it was ready and if he needed anything he could text her on that number . Well that was not the number o gave her to contact!! So at 3:00 I texted her from my husbands phone and asked for an update. I told her we live an hour away and would need to leave by 4 since the department doing the work quits at 5. She text back they close at 7. I texted back you had said the department doing the work was closing at 5 so will the truck be ready at 5. No response. I asked again no response. She then said it was not quite done . I then called James Woods to aske what time the make ready department closes and was told 7 but they leave when they have finished all their jobs. She asked me if I would like to speak to someone in make ready and I said yes thank you. She transferred me to makeready so I ask the lady that answered the phone if she could tell me an estimate on what time my truck would be ready. She asked me to hold and I did. She came back on and said they had not received the truck yet I would need to talk to my service advisor. This is around 3:15 or so, I was furious. I told my husband I wanted to go ahead and go to James Woods. We left around 3:30 and got to James Woods around 4:30. We drove the the parking lot and saw my pickup sitting at make ready with the bedcover installed. So in about an hour they had received my truck and installed the bedcover. Why did I have to leave it all day?? So we pulled up to the service department and parked and waited inside his truck to receive the call from the service department letting me know my truck was ready. About 5 my husband received the call that the truck was ready. I answered the call it was not from our service advisor was was a man this time. I told him we were in the parking lot so I would come in to get I have more!!!!!!! More

by SMSING21 Verified Customer Verified Customer

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Shawn Hoe was my service man and he took care of me like he always does , I've been coming to James woods for many years and Shawn is my go to guy he always does , I've been coming to James woods for many years and Shawn is my go to guy More

by SHAKEY6959 Verified Customer Verified Customer

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Krystal, my maintenance advisor was very professional and friendly. I was there for an oil change. She checked on any manufacturer recalls for my new truck and explained how long it should take. She made my friendly. I was there for an oil change. She checked on any manufacturer recalls for my new truck and explained how long it should take. She made my visit very timely and a pleasant experience. More

by JIMBOS71MEANO Verified Customer Verified Customer

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Friendly and knowledgeable staff, they care about their customers. They are reasonably priced, fast and courteous service customers. They are reasonably priced, fast and courteous service More

by CLINT.STORMTX Verified Customer Verified Customer

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Shawn was great, highly recommend him to anyone. Service was done to satisfaction. Would like option to show up without oil change appointment, drop off and pickup later. Like in the old days. Service was done to satisfaction. Would like option to show up without oil change appointment, drop off and pickup later. Like in the old days. More

by RBRAMLETT14 Verified Customer Verified Customer

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Cathy is awesome to work with and the purchase of our new 2024 GMC Terrain wis our second car purchase with Cathy. We had such a nice experience with Cathy we will plan on purchasing our third vehicle throug 2024 GMC Terrain wis our second car purchase with Cathy. We had such a nice experience with Cathy we will plan on purchasing our third vehicle through Cathy when that time comes. Cathy is so pleasant and caring and my wife Shelley and I know she is a true sales professional and treats people with respect and dignity! More

by mcolbert1487 Verified Customer Verified Customer

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Clay Estes very helpful in trying to get us in the truck that we were looking for that we were looking for More

by pattersonsauto Verified Customer Verified Customer

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Easy pressure free environment Really enjoy buying trucks from James Wood motors Top shelf staff trucks from James Wood motors Top shelf staff More

by shayden2 Verified Customer Verified Customer

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My service call went fine. There were no problems. If anything, the wash job was average. Water sprinkled on the car is about all it got. While waiting a lady offered popco There were no problems. If anything, the wash job was average. Water sprinkled on the car is about all it got. While waiting a lady offered popcorn to everyone. More

by sdmathis27 Verified Customer Verified Customer

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James wood has always been a friendly dealership, always quick to help or answer any questions about my vehicle as well as having a great service department. I purchased my vehicle from them & they had to t quick to help or answer any questions about my vehicle as well as having a great service department. I purchased my vehicle from them & they had to travel 286 miles to pick it up for me.(Dealer in Brady,Texas had the only one I had picked out. Color & other options. Just a good dealership to work with. More

by bandehouston1 Verified Customer Verified Customer

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