Dustin Dalziel

I always feel like they’re looking out for me. Super attentive customer service, like the kind you’d expect but don’t find much anymore. Thank you NTVW! Super attentive customer service, like the kind you’d expect but don’t find much anymore. Thank you NTVW! More

by JUSTINPWINN Verified Customer Verified Customer

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Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

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Dustin was attentive, communicative and reached out to us to explain what our car needed. to explain what our car needed. More

by GGVGHK Verified Customer Verified Customer

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Dustin was great to deal with and very helpful! Appreciated him keeping us informed of the vehicle status! Appreciated him keeping us informed of the vehicle status! More

by bw.dozark Verified Customer Verified Customer

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Dustin was incredibly helpful throughout the entire process. He was communicative and available to answer any of my questions. process. He was communicative and available to answer any of my questions. More

by ELAINE.GILLESPIE Verified Customer Verified Customer

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Extraordinary time to do oil change! 2 hrs to complete! Should not have taken that long. 2 hrs to complete! Should not have taken that long. More

by jhguilfoyle Verified Customer Verified Customer

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The service department is quite possibly run by the least professional people in the industry. Nothing but issues since we purchased our vehicles. professional people in the industry. Nothing but issues since we purchased our vehicles. More

by jonbuchholtz Verified Customer Verified Customer

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very professional service and team are so knowledgeable. I already suggested your location to my roommate who owns a VW. Jacob helped me to check in and wait in the designated area which was very good. ever I already suggested your location to my roommate who owns a VW. Jacob helped me to check in and wait in the designated area which was very good. everyone is above and beyond More

by minazaky202 Verified Customer Verified Customer

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I am always satisfied with my experience every visit. Dustin has been excellent in explaining in detail what I can expect and alert me to any issues to be aware of promptly. Dustin has been excellent in explaining in detail what I can expect and alert me to any issues to be aware of promptly. More

by benhooker1017 Verified Customer Verified Customer

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Dustin was very professional and even though it was month end he gave me options instead of forcing expensive repair…for this I will continue to be a customer end he gave me options instead of forcing expensive repair…for this I will continue to be a customer More

by A415T Verified Customer Verified Customer

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