Dustin Collins

Purchased a new 2026 Buick Encore GT on 29 December 2025. Noticed right away that the radio would not hold a signal. Goit an appointment on 16 Jan 2026. After a presumed diagnostic it was determined that the Noticed right away that the radio would not hold a signal. Goit an appointment on 16 Jan 2026. After a presumed diagnostic it was determined that the "telematics control module" would need to be replaced. It would take 3-4 days to get a new module. After 1 week Bill Kay was contacted and was told that the component had serious backorder and a date could not be determined. 13 Feb brought the vehicle back to have new module installed. On the way home radio acted the same way. Called and was told to make another appointment so a diagnostic could be performed and a test drive would be needed.. Brought the car back on 20 Feb. The same technician that installed the module advised that a test drive would not be needed and the antenna mast was missing. That should have been installed when the car was prepped for delivery. I am now concerned that the car was never prepped properly More

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I HAD A GREAT EXPERIENCE, AND I NOW HAVE A BEAUTIFUL VEHICLE. I WOULD GO BACK IN THE FUTURE FOR ANOTHER VEHICLE. EVERYONE THERE IS VERY NICE. VEHICLE. I WOULD GO BACK IN THE FUTURE FOR ANOTHER VEHICLE. EVERYONE THERE IS VERY NICE. More

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Anthony was amazing patient very transparent through the whole sales process. I would highly recommend him. Also Joe Volturo went above and beyond to get my loan approved with very little down. Go see these whole sales process. I would highly recommend him. Also Joe Volturo went above and beyond to get my loan approved with very little down. Go see these guys for your next car. More

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Anthony Caruso was a phenomenal salesman. He helped me and my family find a vehicle of our dreams. As well as Danny the manager this is one of the best processes I have been in when buying a He helped me and my family find a vehicle of our dreams. As well as Danny the manager this is one of the best processes I have been in when buying a car. More

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Anthony and daniel I had a good experience here at the car dealership. Bill Kay Buick, i've been here for over fifteen years and we'll continue coming back.Thank you danny and anthony. For the great expe car dealership. Bill Kay Buick, i've been here for over fifteen years and we'll continue coming back.Thank you danny and anthony. For the great experience More

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Justin was very helpful in getting my car repaired properly and securing me a loaner while it was getting fixed. properly and securing me a loaner while it was getting fixed. More

by epauley618 Verified Customer Verified Customer

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Come get your car from here there very friendly and respectful of time. Mena the sales person was very knowledgeable and figure out the right car for my needs. And Daniel the sales manager put the deal respectful of time. Mena the sales person was very knowledgeable and figure out the right car for my needs. And Daniel the sales manager put the deal together and was upfront. These are great people highly recommend. More

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This dealership is top tier their customer service is beyond amazing they will get you in and out with the best service you can imagine. beyond amazing they will get you in and out with the best service you can imagine. More

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Mena and Daniel were so great! Very helpful and made my car buying process easier than usual. Very helpful and made my car buying process easier than usual. More

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