Durar Dughaish

Subject: Feedback Regarding Promised Car Wash Service Dear Mb Plano, I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has per Service Dear Mb Plano, I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has performed well, and your service staff has been courteous and professional. However, I’m writing to express my disappointment regarding the complimentary car wash that was promised at the time of purchase. I was told I could receive free car washes, but when I brought my vehicle in, I was informed that it’s only complimentary with a service appointment. Furthermore, I was told I could visit a Lexus service center owned by the same group — but they declined the wash, stating it only applies to Lexus vehicles. This experience was frustrating, especially when compared to my experience with Sewell. I also own a BMW purchased from Sewell, and their complimentary car washes are available regardless of whether I’m there for service or whether the vehicle was even purchased from that location. I’ve even taken my GLE there, and they washed it without issue. That’s the level of service I associate with premium dealerships. I respectfully request that your sales team avoid making promises that cannot be consistently delivered. Managing expectations honestly is key to maintaining trust and customer satisfaction. And just to clarify — I do not work for Sewell. Thank you for your time and attention to this matter. Sincerely, GK Reddy More

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This place is awesome, especially Brandon, one of the salesman. I came in late on a Friday afternoon and Brandon had the car cleaned and ready for me to test drive, and then he made the purchasing proces salesman. I came in late on a Friday afternoon and Brandon had the car cleaned and ready for me to test drive, and then he made the purchasing process all the easier and smoother. I almost wish I lived locally to be able to service my car at this place, but would definitely recommend! More

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Excellent service by entire team on getting car, response good, got service on time. Thank you for the entire team. good, got service on time. Thank you for the entire team. More

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This dealership was very welcoming and salesman was very informative and able to answer all questions. informative and able to answer all questions. More

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Very friendly environment with pleasant people. We definitely got an excellent reception above and beyond. We definitely got an excellent reception above and beyond. More

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Quick check in, right service by very friendly staff, very good sales and service by Mercedes Benz of plano very good sales and service by Mercedes Benz of plano More

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Sterling was amazing, He was very patient with us, he explained everything about different available option, honest, knowledgeable, and very helpful explained everything about different available option, honest, knowledgeable, and very helpful More

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I had a very good experience with Mercedes Benz of Plano. Durar answered my all my questions and he was very helpful and respectful. Durar answered my all my questions and he was very helpful and respectful. More

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Customer service was great! The car buying experience was wonderful. Pushy car sales men is a huge RED flag for me and that was not our experience here at all! Appreciated that The car buying experience was wonderful. Pushy car sales men is a huge RED flag for me and that was not our experience here at all! Appreciated that they were attentive but not overbearing! More

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