Drew Herman

Best service I have ever recieved at a Mercedes Dealership I have a 2005 E55 and for about the past 6 months I have been smelling gas when I go in my garage in the morning. I went on line and sure enough ther I have a 2005 E55 and for about the past 6 months I have been smelling gas when I go in my garage in the morning. I went on line and sure enough there was info about this problem. I contacted Drew Herman at Mercedes of Encino and he asked that I bring the car in for inspection. Drew found the problem, which was to replace the fuel tank and the other necessary parts. The whole ordeal took only one day to resolve and get my car repaired. Drew and his team (Nicki, Grace and Jose) were totally nice, accommodating and professional. The best part was not just that the people treated me wonderful and did a great job on my car but, that the entire repair was covered under warranty (it normally would have been approx. $2,400.) on my 10 year old vehicle. I can't say enough good things about the service I received. Kudos Drew ! More

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Worst Service Ever! They messed my car up and ripped me off! This is by far the worst service department I have ever dealt with. They not only sold me a warranty but they ran up the charges on the warranty till This is by far the worst service department I have ever dealt with. They not only sold me a warranty but they ran up the charges on the warranty till the warranty company refused to service my car anymore. They stated they replaced my motor mounts every single time i went in for service and charged my warranty $300 a pop when the mount i later found out is only $40. Not sure how they even get away with this xxxxxxxx under the Mercedes flagship. To top it all off they broke my oil pan by over tightening the screws then told me my oil can is broken and need to spend $1200 to replace it. If you like getting ripped off be sure to go here so they can screw you over and over and over again. I would give it negative stars if i could. You would be better off taking your Mercedes to a Ford dealer for service. More

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