Drew Griebler | Page 4

Poor communication, no updates, mixed messages regarding pick up. Took 8 hours for basic service not 2 as we were told. No apologies, or empathy. Overall horrible service, won't use next time pick up. Took 8 hours for basic service not 2 as we were told. No apologies, or empathy. Overall horrible service, won't use next time More

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I tried another dealership first but they wouldn’t negotiate on car price or trade-in. I then tried RBHonda and they had a used Ridgeline that met my needs. Able to agree on price and they gave a fair negotiate on car price or trade-in. I then tried RBHonda and they had a used Ridgeline that met my needs. Able to agree on price and they gave a fair trade value for my vehicle. Funny thing on way home after buying the vehicle there was a strange sound. Had mechanic look at vehicle and was told rear brakes were bad and tires and steering needed alignment. RBHonda did agree to create a second key fob so when I brought in the car I told them about the brakes. They agreed to fix brakes as it was not caught during the vehicle certification. I appreciate that they agreed to fix but wonder if the alignment and/or other factors were missed. They have been very reasonable to work with. More

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