Drew Glass | Page 2

Excellent experience. Drew (Glass) listened to our goals and understood we were still in the shopping phase, no pressure. I shared with him earlier, but the test drive exp Drew (Glass) listened to our goals and understood we were still in the shopping phase, no pressure. I shared with him earlier, but the test drive experience was fantastic. My wife and I usually want to have that experience on our own, but Drew brought value to his presence on the test drive and showed us features we wouldn't have seen otherwise (and frankly, one of those features clinched the deal for us ultimately). Took delivery today and was charmed by the sign with our name and big bow on the vehicle...something that doesn't cost a ton to do or take a bunch of labor (presumably), but creates that special VIP experience. Bravo. I also appreciated the quick check-ins with other team members without Drew losing ownership of the deal and relationship...that was really well done. Many other dealers force you away from the salesperson and into a finance office but your approach showed you have trust in your sales reps to take it to completion...smart move. As a salesman myself for nearly 26 years and an executive leader of a 600-person sales force here in town, my hat's of to the overall approach your org executes on. Nice work! More

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We worked with Drew Glass at Tom Kelley Volvo and couldn't be happier. Drew spent all the time needed to help me learn everything about my new Volvo. He's also not a high-pressure salesperson, which couldn't be happier. Drew spent all the time needed to help me learn everything about my new Volvo. He's also not a high-pressure salesperson, which made the purchase even easier. More

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This is my fourth Volvo with Tom Kelley. They are five star in both sales and service. I would highly recommend their dealership and Ben Cauffman as a sales representative. His follow up and They are five star in both sales and service. I would highly recommend their dealership and Ben Cauffman as a sales representative. His follow up and attention to details is outstanding. Addison was great explaining the features of the car and Rob was very helpful with the financing. All in all a great team! More

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Well designed dealership with pleasant and very professional staff. Never felt any high pressure sales pressure. professional staff. Never felt any high pressure sales pressure. More

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I purchased a vehicle from Tom Kelley Volvo and the experience was top notch. I worked with Drew Glass and Ben Cauffman who were both knowledgeable, responsive, and clearly focused on my needs. I hig experience was top notch. I worked with Drew Glass and Ben Cauffman who were both knowledgeable, responsive, and clearly focused on my needs. I highly recommend Tom Kelley Volvo, along with Drew Glass and Ben Cauffman. More

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The dealership is very clean and pleasant and the staff were all professional, helpful and friendly. were all professional, helpful and friendly. More

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Drew was amazing to work with! He was super responsive, knowledgeable, and thorough. The support staff, particularly Ben and Addison, were also very helpful. We felt well taken car He was super responsive, knowledgeable, and thorough. The support staff, particularly Ben and Addison, were also very helpful. We felt well taken care of throughout the whole process! More

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I have purchased three vehicles from Kelley Volvo and I have had great experiences with the dealership in both sales and service. have had great experiences with the dealership in both sales and service. More

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We could not have had a more positive experience at Tom Kelley Volvo. Our salesman, Drew, was exceptional. In forty years of car buying, we have not encountered a more professional, customer oriented indiv Kelley Volvo. Our salesman, Drew, was exceptional. In forty years of car buying, we have not encountered a more professional, customer oriented individual. Drew was attentive, patient, respectful and transparent throughout the process. Kelley is well represented by this young man. 10/10! Exceeded our every expectation. More

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Best experience ever! Thank you so much for a friendly no pressure and easy car buying experience. I appreciated the service oriented approach and it felt like chatting w Thank you so much for a friendly no pressure and easy car buying experience. I appreciated the service oriented approach and it felt like chatting with old friends. Love the car, but seriously the best dealership I’ve been to. White glove treatment! More

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