I felt it was a great experience and I was able to get my
questions answered.
questions answered.
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by teresa.villarreal83
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Anthony Hernandez, Joshua Mitchell
Dec 27, 2022 -
Seguin Chevrolet responded
Hi teresa.villarereal83,
Thank you for your 5-star review. We are glad to hear you were satisfied during your visit. We hope to see you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager
I had an appointment set up with Priscilla Recio at 9:00
am Monday morning. I had verified with her the Saturday before that they did have the vehicle I was interested in at the special price advertised and
am Monday morning. I had verified with her the Saturday before that they did have the vehicle I was interested in at the special price advertised and explained to her that I was coming from 150 miles away and the only reason was for that vehicle. When I arrived, Priscilla wasn't there so I was given a different sales person. I told him which vehicle I was interested in and he said he would locate it. About 20 minutes later he came back and told me that he could not find it, then he came back later and said he could not find the keys. Later on about an hour and a half in he told me it had been recalled on Sunday and then he said the vehicle had 5000 miles on it because it was a demo. He proceeded to try to sale me a similar car that was $10,000 higher in price and kept saying we will get the price down. When the final offer was drawn up, the sale price of the vehicle was $5,000 higher than the original vehicle that was advertised as new with 5 miles on it and my trade in offered to me was $7,000 lower than blackbook trade in value and NADA trade in value. It was priced out of my range so all that was accomplished was I drove 300 miles round trip and wasted a whole day and a whole tank of gas. So today the same vehicle is advertised on their website for the same reduced price, typical bait and switch.
Just checked again, 12-17-22, the same vehicle is advertised for the same special price.
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by jlfp
Other Employees Tagged:
Priscilla Recio
Dec 21, 2022 -
Seguin Chevrolet responded
Hi jlfp,
We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.
Sincerely,
Jeremy Sims, General Manager
Love my new 1500.
Thanks for going the extra mile. I will be back to get my next truck.
Thanks for going the extra mile. I will be back to get my next truck.
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by YOUROUT23
Verified Customer
Verified Customer
Other Employees Tagged:
Ramiro Castillo
, Elihu Amaro, Jennifer Cuellar, Ryan Faglie, Arnold Guerra, Andy Irizarry, Syble Kline, Anthony Medina, Jonathan Rosario
Dec 05, 2022 -
Seguin Chevrolet responded
Hi YOUROUT23,
We appreciate your 5-star review. Congratulations on your new 1500. We are glad to hear our team made your experience excellent. We hope to see you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager
Great customer service.
Very knowledgeable on his job. We enjoyed our experience with Seguin Chevrolet.
Very knowledgeable on his job. We enjoyed our experience with Seguin Chevrolet.
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by HUERTACLAN
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Faglie
Nov 07, 2022 -
Seguin Chevrolet responded
Hi HUERTACLAN,
We appreciate your 5-star review. We are glad to hear you were satisfied during your visit. We hope to see you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager
Seguin Chevrolet is an awesome dealership!
The employees are just as awesome and helpful. We found the truck we were looking for, such a great experience.
The employees are just as awesome and helpful. We found the truck we were looking for, such a great experience.
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by Kim DeLeon
Verified Customer
Verified Customer
Other Employees Tagged:
Davion Wright, Anthony Rosario, finance manager
Oct 28, 2022 -
Seguin Chevrolet responded
Hi Kim DeLeon,
We appreicate your 5-star review. We are delighted to hear our team was excellent at finding the truck you were looking for. We are looking forward to seeing you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager
Service department a little slow to attend ing to you
advisor Tyson was the one that noice me and attentivinh to me other advisor hardly to be seen
advisor Tyson was the one that noice me and attentivinh to me other advisor hardly to be seen
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by Mac
Verified Customer
Verified Customer
Oct 13, 2022 -
Seguin Chevrolet responded
Hi Mac,
Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day!
Sincerely,
Jeremy Sims, General Manager
Best service best experience best quality best deals best
people. Would never buy a car anywhere else ever.
people. Would never buy a car anywhere else ever.
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by MIKELITTLEFIELD040
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Lopez
, Luis Hernandez, Michael Littlefield, AJ Medrano, Shawn Wright
Oct 03, 2022 -
Seguin Chevrolet responded
Hi MIKELITTLEFIELD040,
Thank you for your 5-star review. We are delighted to hear you were satisfied with your buying experience. We are looking forward to seeing you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager
I work here and everyone here is so awesome and helpful
especially Dre and Jeremy the general manager. Yall rock. Thanks again.
especially Dre and Jeremy the general manager. Yall rock. Thanks again.
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by MELISSA.MARTINEZ7766
Verified Customer
Verified Customer
Other Employees Tagged:
Luis Hernandez
Sep 30, 2022 -
Seguin Chevrolet responded
Hi MELISSA.MARTINEZ7766,
Thank you for your 5-star review. We are glad to hear Dre and the rest of the team were excellent during your visit. We are looking forward to seeing you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager
Everything was good salesmen treated us with respect gave
us all the information we asked him service was excelente in time was said will Recomend the Dealer to some of our friend that are looking for New V
us all the information we asked him service was excelente in time was said will Recomend the Dealer to some of our friend that are looking for New Vehicles got some neighors that will be coming to the place we appreciated the treatment they did well recomended
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by CAVAZOS89
Verified Customer
Verified Customer
Sep 20, 2022 -
Seguin Chevrolet responded
Hi CAVAZOS89,
We appreciate your 5-star review. We are delighted to hear you were satisfied during your visit. Thank you for choosing Seguin Chevrolet. We hope to see you soon. Have a great day.
Sincerely,
Jeremy Sims, General Manager