Dr. Donte Kara

Not only are you fixing the same problem with my vehicle a month later, you guys also didn’t want to give me a rental vehicle for this inconvenience. Just because you all did a half xxx job and have to go b a month later, you guys also didn’t want to give me a rental vehicle for this inconvenience. Just because you all did a half xxx job and have to go back and fix the issue with my vehicle, doesn’t mean my daily responsibilities stop so yes I do need a rental, no questions asked. On top of all of that, you guys don’t give me any updates without me having to constantly ask for updates. Then, the tech that’s supposed to work on my vehicle is constantly out on vacation. Then you wanna restrict how far I can go in the vehicle only 150 miles out. I wanna go on vacation too. Could be on a road trip in my car if you all had done your job correctly the first time around. And to top it all I still have to pay a car note on a vehicle I’m not even driving because it’s being worked on!!! I would rather my car just break down completely and be stranded than to bring it to this or any ford dealership at that because you alls service sucks ASSSSSSS ! I almost gave Chasady a great review when I had first came but something told me to hold my tongue. I’m not sure if I can fully give her a compliment because she’s delaying information to me that doesn’t sound good. And now I was told that it will be ready on Thursday and that was a lie. So I’ve just been lied to all the way around. Not given the proper information to make me feel reassured that you guys are doing your best to keep your customer happy. It feels like you just want my money and don’t care about how I feel. So when you hear all of this about my experience with you guys, what do you feel should happen now? No sorry apology is gonna make me feel better. No little discount off my service is going to fix this either. I shouldn’t even be paying for the service due to you all not doing your job properly to begin with. More

Report | Print

Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!! More

Report | Print

Awful experience with the administrative/management of Clement. We are working on a 5 month old issue of a cancellation warranty that should have taken 5 days. Ford Protect has been wonderful and extrem Clement. We are working on a 5 month old issue of a cancellation warranty that should have taken 5 days. Ford Protect has been wonderful and extremely helpful. Too bad the staff at Clement didn't care about customer's after the sale! If you are reading this, I suggest looking at another Ford dealer to make your new/used car purchase. We are entitled to our opinions and reviews, and had we not needed a new vehicle fairly quickly I would have done more research on this dealer. They were the only one who had the color within a 4 hour drive, we drove 90 miles to this dealer. Hindsight, we should have waited a little longer - our last new vehicle purchase was 20 years ago and it was flawless. This has been worst than a root canal, at least that pain goes away after a short time ... this has been going on Since April 29, 2024. I pray we don't need to get our attorney involved, cha-ching, Clement Ford is not worth your time! More

Report | Print

Purchase of a new vehicle plus premium added on. Finance department is absolutely atrocious to deal with. They care nothing but up selling and getting you to commit to things you don’t need. Rather Finance department is absolutely atrocious to deal with. They care nothing but up selling and getting you to commit to things you don’t need. Rather than listening to your needs terrible place to deal with. Do not buy anything from this company if you’re from out-of-state More

Report | Print

The people there are great to deal with however the website needs some work because of it being misleading. website needs some work because of it being misleading. More

Report | Print

Top notch customer service! Very professional and they took the stress out of new car shopping. I will definitely recommend this dealership and salesman to my friends and fa Very professional and they took the stress out of new car shopping. I will definitely recommend this dealership and salesman to my friends and family More

Report | Print

This dealership pulled an extreme bait and switch. Car listed in the morning at $140000. We got to the dealership already approved through our credit union, they insisted on trying to get us a “better Car listed in the morning at $140000. We got to the dealership already approved through our credit union, they insisted on trying to get us a “better interest rate”.. but why did they go through the financial institution that we are already approved at? Before we came out I told the sales rep Cheng Pak that our credit union was not requiring a down payment and we expected the same if we went with their financing deal. The sales rep Chang Pak told us we were approved for the financing and we wouldn’t have to pay a down payment. I was talking to this person on the phone and texting from like 8:40 AM until 11:00 AM! Mind you.. IT IS THE SAME CREDIT UNION! We got there and the sales rep Chang Pak told us we needed to pay an additional $3,500 down? Also had the nerve to tell us that within the price they were charging us was the state required document fee of $499.. I found out the state does not require the buyer to pay $499. So many lies I don’t have enough room to type. I talked to the finance manager and some other person. It’s clear they have a dishonest way of doing business. We drove 40 minutes out of our way on a Friday evening to go through this nonsense. I do not recommend this dealership. More

Report | Print

Carl is great to work with. He’s very attentive, and courteous, a true professional. My husband and I will definitely recommend Carl to all my friends and family. If your lookin He’s very attentive, and courteous, a true professional. My husband and I will definitely recommend Carl to all my friends and family. If your looking for a sales person, he’s your guy. More

Report | Print