Doyle Chaffin

I'd avoid this dealership at all costs. They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did they disclose, and after we asked about mileage were we told that this was a loaner vehicle with 600+ miles on it. We flew in from out of town to complete the transaction. With minor snags things went well and we left confident that we had done everything correctly. We had submitted our loan approval paperwork to the dealership for them to complete and send back to the lending bank. When it came time for my automatic payment to be made, I discovered that there was no loan and that the loan offer had expired because Bill Utter Ford failed to submit the loan paperwork to the lending bank. To show how on top of things that this dealership - is not - When I called them on a three-way with my bank they were not even aware that they were almost $30,000 short because the loan was not consummated nor the funds transferred. No telling how long this would have gone on if I had not initiated an inquiry. Further, because the loan had expired, I would have had to apply for a new loan at possibly a different(higher interest rate). We elected to do the right thing and pay them with a wire transfer. An additional rub with Bill Utter Ford is that they are horrible at communication. Their transparence is Also exceedingly poor. I have attempted to communicate with them and this only results impartial or what I feel is indifferent, irresponsible and unresponsiveness. They never follow up.......... As far as their propaganda on their phone recording goes, I do not see any commitment to the customer, Period!! This is still not resolved. I have no new clear title contract or any idea when I will get plates and inspection sticker from this lethargic dealership. More

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This is easily my 4th purchase from Bill Utter Ford, my parents have purchased a dozen over the years back when Bill Sr was still running g the dealership. I’ve moved away from Denton, but still come to De parents have purchased a dozen over the years back when Bill Sr was still running g the dealership. I’ve moved away from Denton, but still come to Denton and Bill Utter for Ford vehicles even though several Dallas area dealerships are closer. . More

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This was an on line transaction. Everything went very smooth. Dealership picked us up at the airport. Doyle walked us through the contract and was very informative in taking us th Everything went very smooth. Dealership picked us up at the airport. Doyle walked us through the contract and was very informative in taking us through the features on the vehicle. Additionally, Cory was very helpful completing the financial. Great customer service. More

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This is where I've got my last 3 trucks. So I figured might as well get my 4th. And well Mr. Doyle has one again taken care of me. Thank you. So I figured might as well get my 4th. And well Mr. Doyle has one again taken care of me. Thank you. More

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This dealership is very welcoming when you walk in. The salesman I had Doyle Chaffin was very knowledgeable, courteous and explained each step.. I would highly recommend this dealership for any of yo The salesman I had Doyle Chaffin was very knowledgeable, courteous and explained each step.. I would highly recommend this dealership for any of your Ford needs. More

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We have bought seven vehicles from Bill Utter Ford and have always had a good experience and have always used them to service all the vehicles and have never really had any serious problems if you want th have always had a good experience and have always used them to service all the vehicles and have never really had any serious problems if you want the best service in the service department go see Eddie Church he has always given us the best service More

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The best dealer in the metroplex by far. They take extra care of all there customer and makes sure everything gets done. They take extra care of all there customer and makes sure everything gets done. More

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This dealership has been good to me & my family. This is our 5 vehicle to buy. This is our 5 vehicle to buy. More

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Bill Utter Ford is the best dealership in Texas! Professional, courteous and gets the deal done! Professional, courteous and gets the deal done! More

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Bill Utter Ford in Denton has the best service department in the area. They always keep us informed about our vehicle and makes sure we are taken care of. in the area. They always keep us informed about our vehicle and makes sure we are taken care of. More

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