Douglas Wells | Page 28

Windshield Washer Odor Coming Through Vents CANT BREATHE! I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I h I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I have had to roll the windows down while using just to breath. I almost passed out once! I have brought the 2018 C300 in several times to see what the problem is and they have duplicated the issue but no fix. I cannot drive the car this way but they will not do anything about the issue. They act very casual about it. I am not taken seriously. Maybe because I'm a woman? IMO. I have been dragged through the mud because they have deep pockets. They need to take this car back! More

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Doug Wells & Paula Gaillard turned a bad experience around Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I’ve been with Ray Catena for over 15 Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I’ve been with Ray Catena for over 15 years and I almost walked away never to return to the brand. More

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My great experience at Mercedes-Benz Barry Martin was a great sales person. He is very knowledgeable and helped us choosing a great car for our family. I would recommend Barry to anyone a Barry Martin was a great sales person. He is very knowledgeable and helped us choosing a great car for our family. I would recommend Barry to anyone as he was so helpful and answered all the questions that we have. More

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I was treated with the highest respect and courtesy From the sales team which was lead by Vincent Santangelo and Vincent Peluso to the Management, I was treated with respect , courtesy, honesty and effi From the sales team which was lead by Vincent Santangelo and Vincent Peluso to the Management, I was treated with respect , courtesy, honesty and efficiency. Our company has leased several vehicles from Ray Catena, in fact 3 in the one week I was there. We greatly appreciate and have great trust with the team. I highly recommend visiting and seeing Vincent for your next car. Great Job and Thank you, Justin Bellezza More

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completely misled me, I was very interested in a vehicle, I was told that it had to go through the certification process, as soon as it was complete, I could visit and per I was very interested in a vehicle, I was told that it had to go through the certification process, as soon as it was complete, I could visit and perhaps( which was my intention) purchase. I received a phone call, said car was ready, come on up and view it, all was good. I made an appointment to visit, was on my way to dealership, received a phone call, don't bother, car was sold!!!. Completely blind sided me. They said someone had put a deposit down last night, had never given me the option to do so. I received numerous emails, phone calls etc in regards to my interest, at the end of the day, they pulled the rug out..My wife was very disappointed, this was to be her vehicle. Wish my review and experience could have been better, obviously, it was not More

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Outstanding Service! Mr.Barry Martin is the BEST! We came to an agreement on a beautiful new GLA 250 and I use the term "agreement' because there was no haggling or barte Mr.Barry Martin is the BEST! We came to an agreement on a beautiful new GLA 250 and I use the term "agreement' because there was no haggling or bartering, it simply wasn't necessary. Mercedes-Benz and Mr. Martin uphold a certain style of service "the best deals or nothing else". As a young woman acquiring a new car on my own I was a bit nervous because at other dealerships I was offered unfair deals because of my age and looks. However Mr. Martin and EVERYONE at Mercedes-Benz welcomed me and made me feel like my dream of driving a Mercedes was not only reachable but inevitable by the end of our meeting. Thank you Barry Martin for your patience, kindness, knowledge, and wise words of wisdom. Oh yes and thanks for the amazing G series i get to call mine- sincerely Ms. Daly! More

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TOM COLA ROCKS!!!!! Tom is AWESOME!!! He helped me find the car of my dreams. His knowledge and professionalism went above and beyond my expectations!!! ( he also happen Tom is AWESOME!!! He helped me find the car of my dreams. His knowledge and professionalism went above and beyond my expectations!!! ( he also happens to be a really nice guy, too and made me feel extremely comfortable when I was there). There was no pressure in any way and he treated me like family (family you really like!!). Tom answered all of my questions , explained everything in detail, and took very good care of me!! I also know that if I ever have any questions or concerns, Tom is just a phone call away!! I LOVE my new car and LOVE the way I was treated by Tom and everyone at Ray Catena!! TOM IS THE MAN!!! More

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My Best Car Buying Experience Ever Vince was an absolute pleasure to work with. He was very warm and generous with his time. I had an idea of what I wanted, but I hadn’t made up my mind Vince was an absolute pleasure to work with. He was very warm and generous with his time. I had an idea of what I wanted, but I hadn’t made up my mind. Vince walked me around the showroom and showed me the various models available until I landed on the E300. He explained the various package options to me and allowed me to make up my own mind. He was very professional and patient the entire time. When it came to pricing, Vince was quite fair and worked to get me the best deal possible. Once the price was settled Vince walked me through the process and let me know what to expect going forward. Vince kept in communication throughout the next week until was I able to return to pick up the car. After Vince sorted out my insurance for me He and his colleagues took the time to explain how everything worked in the car and gave me a few helpful tips to ensure I have the best experience with the car. It was a very easy and smooth process from start to finish. I definitely recommend Vince to anyone looking to purchase a Mercedes! More

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Outstanding Car Purchasing Experience This was my first time purchasing a car at Ray Catena and it will definitely not be my last time. As a young woman, there is always the fear that a ca This was my first time purchasing a car at Ray Catena and it will definitely not be my last time. As a young woman, there is always the fear that a car salesman will manipulate the numbers and not give you the best deal possible but this was not the case with working with Christian or his leadership team. I am a traveling consultant and not the most accessible person during the week but Christian was able to be flexible with his time to accommodate my availability with after hour calls/emails, when necessary. He was also extremely paitent with me as I was adamant about what I wanted to pay and features that were considered “must haves”; and then introducing a last minute exterior preference change after seeing the iridium silver on the highway a few days before we tried to connect on a deal. Not only was Christian transparent with the breakdown of the numbers but he worked feverishly with his team Ed Vechionne and GM Doug Wells to get the best deal possible for me. Ray Catena is most definitely running a customer service driven establishment because the entire team from the receptionist to the sales force to the GM made me feel so welcomed from the first time I entered the building. Also, I was most impressed with the follow up email received from Christian in which he thanked me for the service and reassured me that he will be available for any additional questions. Thank you Ray Catena Team! - Nadia M. More

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Very Happy Customer Vince made the process of buying a Certified Pre-Owned ML350 a very pleasant experience. He was courteous and professional - never rushed us. Vince Vince made the process of buying a Certified Pre-Owned ML350 a very pleasant experience. He was courteous and professional - never rushed us. Vince deserves the highest rating. I would recommend him and Ray Catena to all my friends and family. More

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