Douglas Wells
Douglas Wells at Mercedes-Benz of Edison - A Ray Catena Dealership

Douglas Wells | Page 23

General Manager

Mercedes-Benz of Edison - A Ray Catena Dealership

910 U.S. 1
Edison, NJ 08817

Contact Me
5.0
284 Reviews

Has been selling luxury cars since 1983 and is proud to say that if he sells you a car once, you will always stay with him and his team because we care about our customers they become family.

Dealership Experience

37 yrs, 5 mos

Industry Experience

43 yrs, 5 mos

Specialties & Trainings

Sales, leasing and finacing

Employee Video

5.0

284 Reviews

Write a Review

284 Reviews of Douglas Wells

May 01, 2021

Dealership Rating
Employee Rating

We stopped in at MB of Edison to just look around at some new cars. We were unhappy with a lease car we were driving and wanted to see if we could get out of the lease and into a new car. We were introduced More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Gaillard , Yelena Schlager

May 04, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Gary for the 5 star review and the kind words about Paula Gaillard

May 04, 2021

Gary responded

You’re very welcome. Well deserved by Paula and your dealership!

April 10, 2021

Dealership Rating
Employee Rating

As always, we had an exceptional experience with Allyson and the rest of the staff. We are treated with respect, good humor and the desire to cater to our every whim! We are never disappointed! In fact, More

by Lindaax9
Recommend Dealer
Yes

Other Employees Tagged: Allyson Gutman , Young man who reviewed features of the car. Jimmy

Apr 12, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Linda for the 5 star review and the kind words.

March 04, 2021

Dealership Rating
Employee Rating

Quoted a price in writing, when I went to close the deal they would not honor the price and said the lease term was 48 month not 36 and then offered a deal that was $2K higher than the original qte and add More

by msimmons
Recommend Dealer
No

Other Employees Tagged: Craig Harris

Mar 06, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

The quote you received from me in writing was correct and not want you wanted to spend If Craig accidently on another Quote gave gave you the wrong term that I understand but even on that quote on a car that had been sold so I had to choose another car. Even on that you wanted to be a lot lower which we could not do and I tried to call you and e-mail you to discuss what happened with Craig I did not get the courtesy of a return call or e-mail. Sorry we could not earn your business. Thanks Doug Wells 732-549-6600 dwells@raycatena.com

February 26, 2021

Dealership Rating
Employee Rating

Not good on following up with customers. I am not happy with the customer service, I received. I regret buying my vehicle at that dealership. I should have just bought it at my local MERCEDES dealership. I More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Anthony Marino

Mar 06, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

As we had discussed the car went in your husbands name due to the loan so the DMV had to be in his name the sales person even pick up your DMV charge.

Mar 06, 2021

JM responded

The sales person picked up the the charge because it was never explained to me that they were holding my registration until they receive my husband passport. I didn’t get the registration well over 30 days later.I had to call several times. I spoke to Dough Wells who said he will get back to me in regards to transferring my plates. He never did. Once you buy the car, they don’t feel the need to follow up. I wasn’t told I had to return my old plates to DMV. I plan on contacting the cooperate office. Not happy I wish I can return the truck and buy it from my local dealership. Never again will I ever do business with this MB location. Another issue I had last week was my husband AMG c43 had a flat tire, he dropped it off at the service center, the warranty was up by one day, I spoke to Fred the service manager he said they could not honor the warranty. We had to pay for the tire. They are not accommodating to their customers.

January 25, 2021

Dealership Rating
Employee Rating

Great Job and Great Experience with Vince. Highly recommend this dealership! So happy with my C43 AMG. Cant wait for the next car from him. More

by v.pavone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

thank you for the 5 star review

January 23, 2021

Dealership Rating
Employee Rating

Ray Catena is a great Dealership that makes you feel like family and go out of their way to help you. We dealt with Barry Martin for a second time and he is most helpful in explaining all of our options and More

by vkoliva713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

Jan 24, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you for the kind words and 5 star review. Thank you once again for the business. DW

January 01, 2021

Dealership Rating
Employee Rating

This is my second GLE & my second time at this dealership. Barry Martin & Doug Wells you both have made the begging of 2021 a beautiful start for me & my husband.. You took your time & worked out More

by Lcurry38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

Jan 01, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you for your kind words Happy New Year

December 06, 2020

Dealership Rating
Employee Rating

Barry is the man!! Straight forward no games will do his best to get you in the car & deal you want. Go see him you won’t regret it. - Rich More

by Rtiru93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

December 04, 2020

Dealership Rating
Employee Rating

Best experience buying a car! Barry was extremely knowledgeable and listened to my needs.. he built several models for me to compare on his desktop ..price was competitive and fair.. Thanks Barry! More

by lorraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

November 25, 2020

Dealership Rating
Employee Rating

It was an excellent experience once again. Everything went smoothly and Paula did a great job. The process of purchasing from the start to finish was quite fast. More

by tootit77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Gaillard

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