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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
422 Reviews
4.8

422 Reviews

Write a Review

422 Reviews of Douglas Velasco

June 29, 2025

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Employee Rating

Erick Bravo is a fantastic service advisor who demonstrates a high level of care and consideration for the customer and ensures no question or concern goes unanswered. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Jun 30, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

June 27, 2025

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Employee Rating

I am very pleased with the way Doug and this dealership cared for our Tundra, kept us informed and assisted us when things didn’t work out as we had planned More

by mamdf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

June 26, 2025

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Employee Rating

Efficient service in a timely manner. Communicates threw out the prosses updated threw out service. More

by DISCASTILLO3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Jun 27, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

June 06, 2025

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Employee Rating

This shop is the bomb-dot-com. All service personnel were super nice and helpful. Rating A+++ More

by colbertrf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Jun 06, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 02, 2025

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Employee Rating

Toyota of Lancaster has always been my place to buy and service my car. They are always exceptional More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Jun 02, 2025

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

May 28, 2025

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Employee Rating

Douglas was professional, understanding and extremely helpful. We always have good service at your location However Doug was the best advisor !! Thank you Mrs Boyd More

by BOYD-ANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

May 18, 2025

Dealership Rating
Employee Rating

Awesome service. Great team from Toyota of Lancaster They go above and beyond respect and caring for your needs More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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May 19, 2025

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.

May 09, 2025

Dealership Rating
Employee Rating

The service team at Toyota of Lancaster is amazing as usual. They respect and care for all their guest More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Jun 02, 2025

Toyota of Lancaster responded

We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using our service. We couldn’t provide the service that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!

May 03, 2025

Dealership Rating
Employee Rating

Honest, good service and fast, staff taking care the customers and explain what are more need to work for the car I love the service. More

by Vicente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
May 05, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

May 01, 2025

Dealership Rating
Employee Rating

Everything went off without a hitch, in a timely manner. Everyone very friendly Always give me the same service person which is very nice More

by briarhills
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Jun 02, 2025

Toyota of Lancaster responded

Your kind words about our service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

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