Douglas Quintana

Friendly and efficient onboarding process from initial contact to the signing of the deal. Sales person Steven was highly representative, knowledgeable, helpful and attentive. contact to the signing of the deal. Sales person Steven was highly representative, knowledgeable, helpful and attentive. More

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There is a billboard close to my house that reads: " Herb Chambers - We don't sell you cars, we help you buy them...". I always thought this was an interesting statement as buying cars is typically any Herb Chambers - We don't sell you cars, we help you buy them...". I always thought this was an interesting statement as buying cars is typically anything but fun. After a ton of research, my wife and I decided that it was time to turn her car in and purchase an Audi Q5 Hybrid. We visited three dealerships in total. The first two dealerships were not able to meet my needs. We ended up at Herb Chambers Audi Brookline where we were fortunate to meet Xavier Pena - Audi Brand Specialist. From the moment I met him, I knew our experience at Herb Chambers was going to be better and different. Xavier was calm, not overly aggressive, confident, and very knowledgeable about the Q5. He was respectful and listened to what we had to say. After a great discussion, he asked us what he could do to help us buy a car. He brought our offer to his Sales Manager, advocated for us and we soon came to an agreement. We drove home late in the day feeling confident that we got the best deal possible and thankful that we took the time to go to Herb Chambers Audi Brookline. I enthusiastically recommend visiting Herb Chambers Audi Brookline and Xavier if you are in the market for an Audi, if you want a great deal and a respectful, seamless purchasing experience. Oh, and by the way, Xavier gave us his personal cell phone number and told us to call at any time if we have any questions. Have you ever had a car salesperson do this? More

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It was my best experience in dealership. Ahmed and all team provided high quality service. Thank you. Ahmed and all team provided high quality service. Thank you. More

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I am so pleasantly surprised with the experience at Audi of Brookline. My Dad is elderly and after years of sacrificing for his family, he decided to treat himself to a more luxurious car. We found a beau of Brookline. My Dad is elderly and after years of sacrificing for his family, he decided to treat himself to a more luxurious car. We found a beautiful Matador Red Q5 on the Carfax app, and decided to check it out and perhaps take a test drive. When we arrived at the dealership, we were greeted by Jeremiah Wall, who was not only knowledgeable about the product, but so personable, attentive, and treated my Dad with great patience and respect. That really meant a lot to me personally, as we have dealt with "predatory" salesmen before. I cannot express how impressed we were with Jeremiah's professionalism, care and constant communication. The only negative part to our experience was when it came to financing. It seems like the whole process was full of unnecessary roadblocks for those not financing at the dealership. (The rates were honestly not competitive to what is in the marketplace.) As mentioned, Dad is elderly, and he had to make a 40 minute trip to Brookline 3 separate times, when things really could have been handled online with DocuSign or a similar secure service. That aside, the dealership has been great with a couple little issues we've had since taking delivery - a few sensors that needed a reset, etc. Again, big thank you to Jeremiah for his knowledge, patience and constant communication. We really do appreciate it. More

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Prompt response to my email inquiry. Upon my arrival I was pleasantly greet and waited on. My sales associate Xavier Pena was exceptional informative and very helpful. Upon my arrival I was pleasantly greet and waited on. My sales associate Xavier Pena was exceptional informative and very helpful. More

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We were greeted at the door and helped right away. We were listened to and to what we wanted and needed for a car We were listened to and to what we wanted and needed for a car More

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Felix Mojica was super easy to work with through a very unique overseas purchase process! Thanks! unique overseas purchase process! Thanks! More

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Xavier and Kayla were great to work with. They were responsive and the process was seamless from start to finish. I'll be back in a few years to buy my next Audi! They were responsive and the process was seamless from start to finish. I'll be back in a few years to buy my next Audi! More

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I leased a new Audi A4. Really great service by Manny and the whole team. Really great service by Manny and the whole team. More

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Thorough, patient, helpful, with very satisfactory communication in detail about models, options. Pleasant and interested. communication in detail about models, options. Pleasant and interested. More

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