222 Reviews of Douglas Hansen
April 14, 2025
This was a great experience. The team over at Dana were well informed and mad the experience very easy! The team over at Dana were well informed and mad the experience very easy! More
Other Employees Tagged: Jesse Cognetta, Frank Sinatra , Jesus P- 5 stars
April 13, 2025
Everyone I’ve had interaction with has been knowledgeable, efficient and courteous. No one wastes my time which is very valuable to me. knowledgeable, efficient and courteous. No one wastes my time which is very valuable to me. More
Other Employees Tagged: Jeff Beyer, Robert LaRosa , Christine in DMV
April 08, 2025
We were overcharged taxes on this lease it states on contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the sales manager. I have expressed my concerns to finance managers Shawn Ortiz and Ryan Peters they both confirmed in an email that we were charged 2024 for taxes on our lease when the taxes were 1278.00 which is stated in our lease agreement. As per my conversation and email with Shawn Ortiz and Ryan Peters we were charged 2024.00 for taxes, 175.00 document/ Aquistion fee and 400.00 for first month. And 197.00 DmV fees. This breakdown is incorrect we should have been charged 1278.00 for taxes. I gave a deposit of 2597.50. I am owed a refund for my overpayment of taxes which both finance managers agreed to in their email response. We have been a loyal for customer for over 20 years and we are extremely disappointed with the lack of response and acknowledgement from this dealership regarding our concerns. I am really hoping that this is a calculation error and not a dealership trying to defraud a loyal customer. More
Other Employees Tagged: Shawn Ortiz, Ryan Peters
March 23, 2025
Great place, Doug and Rob were very helpful and got me into the vehicle I always dreamed of. into the vehicle I always dreamed of. More
Other Employees Tagged: Frank Sinatra, Robert LaRosa
March 22, 2025
This is my 8th Vehicle I leased from Dana. I have been a customer since 2013 and will continue to be. Very professional service and they have excellent service dept and sales dept. I have been a customer since 2013 and will continue to be. Very professional service and they have excellent service dept and sales dept. More
Other Employees Tagged: John Daly, Mary Graffeo, Irma Jace
March 21, 2025
Great experience, Sergio was the best, overall it was a smooth process and everything was explained perfectly. smooth process and everything was explained perfectly. More
Other Employees Tagged: Jesse Cognetta, Ryan Peters, Sergio Batista
March 11, 2025
Overall a good experience, but the time spent on the process for buying a car is way too long process for buying a car is way too long More
Other Employees Tagged: Joseph Castera, Robert LaRosa
March 02, 2025
Dealership is clean up-to-date. Doug is the best. A lot of car inventory a lot Doug is the best. A lot of car inventory a lot More
Other Employees Tagged: Jesse Cognetta
February 28, 2025
Made a appointment for service on my 22 Expedition and as usual was greeted by the Dana Team in specific Collins and it's nice knowing that your Service writer knows your personal preferences and just a quic usual was greeted by the Dana Team in specific Collins and it's nice knowing that your Service writer knows your personal preferences and just a quick exchange of what i would like done on vehicle or whats a required maintenance item im in the waiting area making a cup of coffee. More
Other Employees Tagged: John Daly, Hazem Radwan, Keith Curran , Collin Romer
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