Douglas Bazurto

Juda was very professional and knowledgeable of the process. We had an exceptional customer experience. process. We had an exceptional customer experience. More

Report | Print

Douglas and the entire CREST team took care of us and did an awesome job! an awesome job! More

Report | Print

Loved my experience with crest and Douglas! ! I would definitely return to Crest. thank you! ! I would definitely return to Crest. thank you! More

Report | Print

Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

Report | Print

The whole experience was no stress and so easy. Douglas was so helpful and knowledgeable. He went out of his way to work with Tanya (Financial manager) to get me the best deal I could get. Douglas Douglas was so helpful and knowledgeable. He went out of his way to work with Tanya (Financial manager) to get me the best deal I could get. Douglas also made sure that I had a spare tire for my Cadillac. Tonya is a wonderful person to talk to and do business with. She made everything so easy. I would definitely recommend Crest Cadillac and talk to Douglas and Tanya. They will definitely be so helpful and get you the best deal possible thank you. More

Report | Print

I love this dealership. Everyone is always professional and does everything to make sure that your needs are met. I've made 3 purchases here and will purchase here in the fu Everyone is always professional and does everything to make sure that your needs are met. I've made 3 purchases here and will purchase here in the future. More

Report | Print

Very perfesional team. I was very comfortable in their office. I was hoping to get a better deal but I still happy and pleased with my purchase. I was very comfortable in their office. I was hoping to get a better deal but I still happy and pleased with my purchase. More

Report | Print

Need to work on refreshments option, check other Cadillac dealerships to compare about the competitors. dealerships to compare about the competitors. More

Report | Print

Best Car Buying Experience I have had. Douglas and his team were great. Got a great car and good value in the trade in. No hard sell just easy in and out Douglas and his team were great. Got a great car and good value in the trade in. No hard sell just easy in and out More

Report | Print

They go above and beyond to get you the car you want. They were more than fair on trade in values. Everyone was very professional without being pretentious. Good experience. Douglas was awesome and p They were more than fair on trade in values. Everyone was very professional without being pretentious. Good experience. Douglas was awesome and put in so much effort to get things done for me. Douglas was very patient during the entire process and still efficient. I would easily buy a car from him again. More

Report | Print