Doug Rowland

Unprofessional and Disrespectful Behavior I had an extremely disappointing experience at Mazda North Longwood FL. Me and my wife visited the dealership with the intent to purchase a vehicle, but the u extremely disappointing experience at Mazda North Longwood FL. Me and my wife visited the dealership with the intent to purchase a vehicle, but the unprofessional behavior of the sales manager completely changed our perspective. We raised a simple question about using our own prepaid license plates, something we had done without issue when purchasing a car from this same dealership previously. Instead of addressing our inquiry professionally, the manager abruptly stated that he would not sell us the car. Without providing any explanation or apology, he stood up, walked away, and left us sitting there, completely disregarded. This type of behavior is absolutely unacceptable, especially in a professional dealership. It felt as though we were negotiating at a marketplace rather than at a reputable Mazda center. Furthermore, it is not the sales manager’s right to decide who can or cannot purchase a vehicle—it was an unprofessional and dismissive response that reflects poorly on the dealership and the Mazda brand. This experience has left us with no desire to purchase a Mazda vehicle in the future. It’s disappointing to see such behavior at a dealership I had previously trusted. I hope Mazda takes action to ensure no other customers are treated this way. More

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A 5 STAR rating is the only way to start, my new 2024 Mazda Prestige Plus is the fifth (5th) car I have bought from an amazing Mazda dealership over the past four (4) years. Mazda is a great car, but it' Mazda Prestige Plus is the fifth (5th) car I have bought from an amazing Mazda dealership over the past four (4) years. Mazda is a great car, but it's the dealership that makes shopping for a car enjoyable, from my my first meeting with a fantastic salesperson, Chris Harris, Dan Parker, Carlos Balula, Dough Rowland, Beth Campbell, and the entire service department staff. Customer service with a smile and "HOW CAN I HELP YOU". A PLUS SERVICE. I have been treated like a VIP from the first time I entered the well maintained showroom. I have shopped and bought cars in many different dealerships over the past 50 years and Sports Mazda North is the very best in all aspects. KUDOS for SPORTS MAZDA NORTH. More

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I was purchasing a new car and my experience was more pleasant at Sport Mazda North than I recall from three other competitor dealerships. Julian, my sales rep made my purchasing experience as professi pleasant at Sport Mazda North than I recall from three other competitor dealerships. Julian, my sales rep made my purchasing experience as professional and open as possible. His team leader followup emails were professional and short. The closing process went fairly smoothe and David the financial representative was open and efficient in completing the process. The next day when I had a question David was responsive and resolved my question quickly. I highly recommend Sport Mazda North if you are looking for a a pleasent car purchasing experience. More

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I am very happy with my purchase. I received help from Jose Ramos, Beth Campbell, Doug Rowland, and David Fant, throughout the buying process. Jose gave me time to make my decision at I received help from Jose Ramos, Beth Campbell, Doug Rowland, and David Fant, throughout the buying process. Jose gave me time to make my decision at home after test-driving in person. Once I decided to go forward with the purchase, most of it was done at home to save time. It was a painless process. Doug and David explained the financing well. Beth was very personable in showing how the car worked after I signed. Overall, I am happy I decided to buy this car here as opposed to looking elsewhere. More

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Started the purchase on line and the sales team was very communicative and forthcoming. No sneaky "hidden" charges, no deception at all. I would highly recommend Sport Mazda North. Refreshingly honest.. communicative and forthcoming. No sneaky "hidden" charges, no deception at all. I would highly recommend Sport Mazda North. Refreshingly honest.. More

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Using the website since I am out of state, I expressed interest in a used vehicle. I was contacted within minutes and had a team of people provide current video, pictures, details and other information. interest in a used vehicle. I was contacted within minutes and had a team of people provide current video, pictures, details and other information. Over the next two days, I received great follow up from the entire team as we worked to make this happen in a timely manner. This is what a dealership should be like if managed well and they most definitely have good management and sales staff. 5 Stars plus. More

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Great long distance communication. Very friendly. All my questions were answer within 15 minutes! Would highly recommend this dealership to friends and family!! Very friendly. All my questions were answer within 15 minutes! Would highly recommend this dealership to friends and family!! More

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Sport Mazda North was terrific. The team we worked with was professional and went above and beyond to meet our needs. The number one reason we decided to move forward with this spec The team we worked with was professional and went above and beyond to meet our needs. The number one reason we decided to move forward with this specific Mazda dealership was due to Andrew W within the sales department. Andrew and I texted and spoke several times before coming to the decision to partner with the dealership. Andrew made it simple! He answered every question and we felt loyal to him throughout the process even with competition knocking on our door! More

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Great Experience, everyone was helpful and good communication! They do a good follow up, the financing process and sales department did a great Job! communication! They do a good follow up, the financing process and sales department did a great Job! More

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I really enjoyed my experience at Sport Mazda North. I didn’t feel pressured like a lot of other dealerships would make you feel. I am loving my new 2024 CX-5! I didn’t feel pressured like a lot of other dealerships would make you feel. I am loving my new 2024 CX-5! More

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