Doug Miller

Earnhardt Dodge and Doug Miller did a great job of dealing with a brake pedal recall on my Dodge Hornet. The appointment went smooth and the repair work was done while I had coffee and donut! dealing with a brake pedal recall on my Dodge Hornet. The appointment went smooth and the repair work was done while I had coffee and donut! More

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Doug Miller did a great job in getting my sun visors replaced and in a timely matter. replaced and in a timely matter. More

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Doug was awesome…. He explained the maintenance schedule and what was needed as well as a badly needed safety recall on a high pressure fuel pump. He had the truck bac He explained the maintenance schedule and what was needed as well as a badly needed safety recall on a high pressure fuel pump. He had the truck back by Friday and Doug stayed in touch keeping us informed throughout the process . . . excellent service. More

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Love this group of people. They are wonderful to work with and took great care of my vehicle while I was vacationing. Love them! They are wonderful to work with and took great care of my vehicle while I was vacationing. Love them! More

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I have been here a couple of times and Doug has always been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very q been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very quickly. I definitely recommend that you come in and ask for him. Doug will make sure you get well taken care of. More

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Doug has always done an amazing job. He keeps me informed throughout the whole process. He even went over and beyond by assist with a part that needed tie downs in order for it to be saf He keeps me informed throughout the whole process. He even went over and beyond by assist with a part that needed tie downs in order for it to be safe for my drive back home. Excellent job!!!! Thank you More

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Absolutely fantastic customer service. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. More

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It's people like Doug that really take the time to explain the service on our RAM Truck.... 5 Stars!! explain the service on our RAM Truck.... 5 Stars!! More

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Earnhardt is the only dealership that we trust for all aspects of our vehicles from buying to service. The staff throughout is excellent and will make sure you are comfortable and informed. aspects of our vehicles from buying to service. The staff throughout is excellent and will make sure you are comfortable and informed. More

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My truck has been to this shop 4 times for the same concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30 concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30-45 minutes of driving, it will begin to misfire. It’ll misfire randomly but has hard misfires when accelerating from a dead stop. My first two visits were with Marlon. First visit he said it was just a battery was causing a long crank and everything was fine. This means they didn’t test drive it long enough. On pickup, Marlon said, “ Well you have fluids due and maybe it’s your spark plugs. They are due at 30k.” So I apply for the credit card. I come back to have everything done. This time it pops a check engine light for a fuel pressure regulator high deviation code. They do all the work. Marlon says I need a brake flush and I agree. Later on he says they can’t do a transmission service but I need a power steering service in the same text thread. I lost my mind and called him out. It’s electric power steering. He thought he could get one more flush out of a sucker. Went to go pick up and speak to a manager. They were busy. I noticed on my invoice that they changed my email so that I do not get a survey in my email. Surveys effect everyone’s pay so make sure your email is correct before they invoice your repair. I picked up the vehicle and it stalled right away and brought it back. Third visit was with Doug. I spoke with Luke the director. He said, “You have to understand why we changed your email to protect our reputation because you know the ins and outs of the business. If you can remove that we will do everything we can to help you.” I did. They said the fuel pump was bad. I got furious. If the fuel pump is losing pressure it will cause a fuel pressure regulator high deviation code because the measured pressure is different from what it should be. I bring this up and no empathy or explanation. When I go to pick it up, they say oh your supercharger is bad it’s whining. I asked for old parts and price on core. No information or parts on arrival. AT THIS POINT I DON’T TRUST THEM. I pick up and get billed for 1 month of rental while they did the fuel pump and they pick up the rental for the supercharger because it’s under manufacture warranty. Turns out my ext warranty paid them for 5 days of rental but never reflected on my bill. I pick up and my first long drive stalled again. I DROP IT OFF THE FOLLOWING MONDAY AND THEY PULL A FUEL PUMP CONTROL MODULE FAULT CODE. You are telling me it wasn’t the fuel pump. OMFG. This time they have me set up the rental. I call Ram Customer Care. They say they will cover the rental but after 18days I check to see if the rental reservation was changed to Earnhardt’s account. Enterprise said no. I ask my service advisor and he says they won’t do it until they find out if the repair is covered by warranty. He also asked for another 1000$ in diagnostic time to try to find the issue. I said stop service and I’m getting a lawyer. I spoke to Luke. I said 4 months is ridiculous. Misdiagnosis over and over yet you want me to pay more money and pay more in rental. IF YOU TRY CALLING FOR A MANAGER GOOD LUCK. I HAVE A 100K TRUCK THAT CANT GO ON LONG DRIVES. I’ve forwarded all correspondence and story to news station tip lines and my attorney. I’ve left a message for the Dealership GM. More

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