Doug Martin

Always a good experience. Walking into Criswell and Thurmont. Low-key low pressure, friendly people and what I believe to be a fair deal. Walking into Criswell and Thurmont. Low-key low pressure, friendly people and what I believe to be a fair deal. More

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I was very dissatisfied with the sales process. There were three things that bothered me. $700 in extras were added on to the prices that weren't listed online. They attempted to charge me licen There were three things that bothered me. $700 in extras were added on to the prices that weren't listed online. They attempted to charge me licenses fees which were $310 more than title, tag transfer and security interest filing. They charged sales taxes on the MSRP of the vehicle and then had a sneaky line item called trade-in plus tax credit. That simply devalues your trade by 6%. They continued to say these numbers will be adjusted in the back but then wanted me to sign for a bottom-line price. It is sad. I asked to speak to Good Deal Dougie but apparently, he was unavailable. I walked out. I hope others are not fooled by these tactics and overpay. Just got a call from Mike The sales manager and when I explained my concerns to him, he accused me of defaming him and told me that I was just mad because I didn't like the way he wrote down the numbers. Be careful if you shop here there was no acknowledgement of the concerns I had and if you leave an honest review you'll get a threatening phone call. More

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Their ability to listen to my needs and keep me within my budget. Justin was very down to earth and provided answers to all my questions. Great job!!!! budget. Justin was very down to earth and provided answers to all my questions. Great job!!!! More

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I WAS LIED TO ABOUT THE SO CALLED "BUMPER TO BUMPER" EXTEDNED WARRANTY. IT TOOK OVER A MONTH TO GET IT REMOVED AND TO HAVE THE PROPER CONTRACT PUT INTO PLACE. NO ONE FROM CRISWELL FOLLOWED UP WITH ME ON EXTEDNED WARRANTY. IT TOOK OVER A MONTH TO GET IT REMOVED AND TO HAVE THE PROPER CONTRACT PUT INTO PLACE. NO ONE FROM CRISWELL FOLLOWED UP WITH ME ON THIS. I HAD TO CONTACT CHRYSLER CAPITAL SEVERAL TIMES TO MAKE SURE THIS WAS TAKEN CARE OF. xxxx POOR CUSTOMER SERVICE! More

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Kwame was great throughout the entire process,Doug was also very lenient on my trade-in. Great experience all around! also very lenient on my trade-in. Great experience all around! More

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Kwame was very helpful and knowledgeable. The finance department worked hard to help me accomplish my specific needs. This was a great experience and I will definitely be back for my next purchase! department worked hard to help me accomplish my specific needs. This was a great experience and I will definitely be back for my next purchase! More

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Joe was amazing!!! He was very patient with me. He explained all the car details to me. I will differently refer my friends. I was very pleased with the customer service I received at Criswell. explained all the car details to me. I will differently refer my friends. I was very pleased with the customer service I received at Criswell. More

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I took delivery of my 2021 C8 Corvette on Friday, April I took delivery of my 2021 C8 Corvette on Friday, April 9. The C8 was ordered in early October. It has been a long process. I can’t say enough grea I took delivery of my 2021 C8 Corvette on Friday, April 9. The C8 was ordered in early October. It has been a long process. I can’t say enough great stuff about Kwame Odum. He has been supportive, responsive and helpful throughout the 7 month-long journey. I have bought many cars over my lifetime. This is the first time for ordering a super high demand vehicle. Kwame Odum has effectively been a part of my life since late September. He has always provided sound advice in a timely manner. Truth be told, I am not a passive participant in the C8 purchasing process. But, Kwame has supported me by sharing information regarding the production status and tentative production weeks. It helped me to stay abreast of progress over this period. As previously stated, this is the first experience ordering a car. I could not imagine going through this with anyone else. Most sales relationships are completed in a few hours. Over the months I’ve worked with Kwame I’ve developed respect and appreciation for his friendly, easy going style. I have lucked out in this purchase. I want to also thank General Manager Doug Martin. Doug kept everything on track, properly documented and was always available to research questions that did not have easy answers. I have friends who have ordered C8 Corvettes from other dealerships in the northeast. None of them has had the quality of my experience with Kwame, Doug and Criswell Chevrolet of Thurmont. Thank you. It has been a privilege to work with you. More

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Kwame was awesome. Answered all my questions and priced out multiple trucks for me. Hats off to Mike Boyce as well. Never felt pressured. Great dealership!!!! out multiple trucks for me. Hats off to Mike Boyce as well. Never felt pressured. Great dealership!!!! More

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Took delivery of a Z51 3LT ordered Nov 2019 on 12/04/20. This delivery was handled by Kwamee Odum. Kwamee did an excellent job of having the car ready for delivery and explaining all of the intricate deta This delivery was handled by Kwamee Odum. Kwamee did an excellent job of having the car ready for delivery and explaining all of the intricate details of the complex operating system in this vehicle. Everyone at Chriswell Thurmont handled my transaction flawlessly. A special thanks to Douglas Martin as this car would not exist without his assistance with this highly sought out vehicle. I am forever thankful to Doug and Peter Eatons involvement with my purchase. More

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