Doug was very personally and worked out the BEST deal for
us. I really appreciated him.
us. I really appreciated him.
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by Mrinbetween1943
I highly recommend TriState Nissan for your next vehicle
purchase. Doug Mankins was attentive and wonderful to work with. He made me feel like a priority and worked to ensure I landed within my budget. I ar
purchase. Doug Mankins was attentive and wonderful to work with. He made me feel like a priority and worked to ensure I landed within my budget. I arrived at a busy time, so we had a little bit of a wait. Quite a good problem to have, if you ask me! Doug filled that time with friendly conversation, making the wait pass quickly. I will pass his info on to anyone I know looking to buy new or used. Jorge did a wonderful job thoroughly explaining the financials. What an all around great team and dealership!
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by Tuesdi81
Nov 13, 2025 -
Tri State Nissan responded
Thank you so much, We are thrilled to hear that Doug and Jorge made your experience such a positive one. Doug has a real gift for making every customer feel valued, and we are glad his friendly approach made the wait more enjoyable. We truly appreciate your kind words, your recommendation, and the trust you placed in our team. Thank you again for choosing us we look forward to welcoming you back whenever you are ready for your next visit.
A Lifesaver When I Needed It Most
I cannot say enough
wonderful things about Doug and this dealership. I was traveling alone from Ohio when my car broke down in Virginia, and as a woman far from home, I
wonderful things about Doug and this dealership. I was traveling alone from Ohio when my car broke down in Virginia, and as a woman far from home, I felt incredibly vulnerable and helpless. Doug treated me with such kindness and respect from the moment I walked in.
He patiently walked me through all my options without any pressure, taking the time to understand my situation and needs. When he learned that I don't drive at night, he went above and beyond by arranging to have my new Nissan Rogue delivered directly to where I was staying. This level of care and customer service is rare and truly exceptional.
Doug turned what could have been a stressful and frightening experience into a positive one. He made me feel heard, respected, and taken care of during a difficult moment. I'm now back home in Ohio, absolutely loving my new Rogue, and I have Doug to thank for making this unexpected situation so much easier.
If you're looking for honest, compassionate service and someone who genuinely cares about helping people, ask for Doug. He's a credit to this dealership and restored my faith in customer service.
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by mercegraellcontact
Oct 30, 2025 -
Tri State Nissan responded
Thank you so much for sharing your incredible story. We’re truly touched to hear how Doug was able to turn such a stressful situation into a positive experience. His compassion and commitment to helping customers, especially in moments like yours, reflect the heart of what we stand for—integrity, empathy, and exceeding expectations. We’re so glad you’re safely back home and enjoying your new Rogue. Thank you again for your trust and kind words; stories like yours remind us why we do what we do every day
Very satisfied with Tri State and my new Frontier; Doug
was great to work with, he found the exact Frontier that I was looking for.
was great to work with, he found the exact Frontier that I was looking for.
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by price04
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Tri State Nissan responded
Thank you so much for the 5-star review. We’re really glad to hear Doug made your experience such a good one and helped you find the exact Frontier you wanted. It’s great knowing you’re happy with both your truck and your time with us. Thank you again for choosing Tri-State Nissan—we truly appreciate your trus
Doug was absolutely amazing from our first point of
contact. He was able to get in me the car I wanted, with the terms that I wanted. I highly recommend him.!!!!
contact. He was able to get in me the car I wanted, with the terms that I wanted. I highly recommend him.!!!!
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by angisteele
Aug 29, 2025 -
Tri State Nissan responded
Thank you, Angi, for the wonderful 5-star review. We’re so glad to hear Doug made such a positive impression from the very beginning and worked hard to get you into the car you wanted on the terms that worked best for you. Your recommendation means a great deal, and we appreciate you sharing your experience.
This is a great dealership.
I had the best experience. Communication was on point for my new truck.
I had the best experience. Communication was on point for my new truck.
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by mav.way
Verified Customer
Verified Customer
Jun 12, 2025 -
Tri State Nissan responded
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had such a great experience at Tri-State Nissan in Winchester, and we’re especially glad that Doug Mankins made the process smooth and communicative as you got into your new truck. We truly appreciate your support and look forward to being here whenever you need us!
They kept me informed as to the progress of the car
repair, they were very friendly and professional!
repair, they were very friendly and professional!
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by CORPCARL
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Tri State Nissan responded
Thank you so much for the great 5-star review! We’re glad to hear you had a positive experience with our service team at Tri-State Nissan in Winchester and that you felt well-informed throughout the repair process. Friendly and professional care is what we strive for, and we appreciate you taking the time to share your feedback. Thanks again—we’re here whenever you need us!
Great people, service, and more importantly communication
no matter what method is used. Highly recommend.
no matter what method is used. Highly recommend.
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by baron.gr
Verified Customer
Verified Customer
Apr 30, 2025 -
Tri State Nissan responded
Thank you so much, Baron, for the amazing review and for taking the time to share your experience with us at Tri-State Nissan! We’re thrilled to hear that Doug Mankins and our team made your visit outstanding with excellent communication, service, and a smooth buying process. At Tri-State Nissan, exceeding expectations and building long-term relationships are core to who we are, and it’s wonderful to know you felt that commitment every step of the way. Thank you again for your trust and support — we look forward to seeing you again for anything you may need down the road!
Very friendly and professional customer service.
While waiting on our cars to be serviced we walked around looking at vehicles. Doug had just arrived at work at asked what type of auto we were think
While waiting on our cars to be serviced we walked around looking at vehicles. Doug had just arrived at work at asked what type of auto we were thinking about. We told him and he said he would get one ready for a test drive. He picked the perfect vehicle and we are very happy with it. Julius was very helpful throughout the financing and explained everything in detail. We highly recommend Tristate Nissan.
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by dpjackson
Verified Customer
Verified Customer
May 01, 2025 -
Tri State Nissan responded
Thank you so much for the amazing 5-star review! We’re thrilled to hear that your experience at Tri-State Nissan was friendly, professional, and truly memorable! Doug picking the perfect vehicle for your needs and Julius walking you through the financing with such care really shows our Marlow Auto Group commitment to exceeding expectations and building long-term relationships. We are so grateful you chose Tri-State Nissan and we appreciate your trust and recommendation more than you know! Thank you again for being part of our community—we’re always here whenever you need us!
The whole transaction from start to finish was helpful,
easy to understand, and I learned a lot about cars with devin’s help.
easy to understand, and I learned a lot about cars with devin’s help.
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by stephen magno
Verified Customer
Verified Customer
Apr 23, 2025 -
Tri State Nissan responded
Thank you so much, Stephen! We’re thrilled to hear that your experience at Tri-State Nissan was smooth, informative, and enjoyable from start to finish. Huge shoutout to Devin for helping make the process easy to understand and educational—that’s exactly the kind of support we strive for. We truly appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you. If you ever have more questions or need anything in the future, we’re just a call away. Thanks again for choosing Tri-State Nissan—we’re here for the long run!