Doug Grills
Doug Grills at Dean Team Volvo Cars of St. Louis
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Doug Grills

Service Advisor

Dean Team Volvo Cars of St. Louis

7700 Manchester Road
St. Louis, MO 63143

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4.9
56 Reviews

Languages Spoken

English English

4.9

56 Reviews

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56 Reviews of Doug Grills

September 03, 2024

Dealership Rating
Employee Rating

Paul was easy to work with, very pleasant. Brian in Finance made the process enjoyable and less painful :) More

by Kaki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 03, 2024

Dean Team Volvo Cars of St. Louis responded

Hi Kaki! Thank you for the feedback! We're glad to hear that Paul and Brian made your experience at Volvo Cars St. Louis enjoyable and smooth. We appreciate your support!

August 07, 2024

Dealership Rating
Employee Rating

Doug Grills did a fantastic job on helping me with my car. He was polite and professional. I give him a 5 Stars. More

by ashleyacallahan24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Dean Team Volvo Cars of St. Louis responded

Outstanding, Ashley. We are delighted to hear that Doug provided you with a professional, polite and fantastic service experience. Thank you for your business, support and your kind review!! We look forward to assisting you with any future needs!!

May 09, 2024

Dealership Rating
Employee Rating

It was a very pleasant experience dealing with Dean Team Volvo. Professional staff (thank you Paul) with deep knowledge of the cars they buy and sell. More

by Mats Bernesjo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Thoman

May 09, 2024

Dean Team Volvo Cars of St. Louis responded

Mats, we're glad to know you had a pleasant experience with Paul and the rest of our team at Volvo Cars St. Louis! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

November 16, 2023

Dealership Rating
Employee Rating

Brian was extremely helpful recently when we wanted to purchase our Volvo that had been under a lease contract. I highly recommend Brian to anyone who wants the extra customer service and knowledge. He's More

by dspellman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Jackson, Brian McClain , Shelby Diepenbrock, Derrick in Service -Outstanding!

Nov 16, 2023

Dean Team Volvo Cars of St. Louis responded

Hi Diana! We're delighted to know Brian was able to assist you with your Volvo purchase at our Volvo Cars St. Louis! We appreciate the recommendation and look forward to serving any future needs you may have.

October 22, 2023

Dealership Rating
Employee Rating

The process of purchasing a car can be daunting, especially if you find yourself needing a new vehicle unexpectedly. Paul Thoman & Shelby Diepenbrock listened to my concerns, answered my questions More

by SLaux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Thoman, Mike Crowell , Shelby Diepenbrock

Oct 23, 2023

Dean Team Volvo Cars of St. Louis responded

We're delighted to know that you had a positive experience with Paul and Shelby at Volvo Cars St. Louis!! Our team always aims to provide top-notch service and we are proud to hear that Paul and Shelby provided that for you!! Thank you for your positive feedback and enjoy your new vehicle!!

September 25, 2023

Dealership Rating
Employee Rating

Excellent service department. They are very customer friendly. The service reps have a lot of experience and stayed in contact with me while my care was being serviced. Doug was g More

by cornerstonefp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

Dean Team Volvo Cars of St. Louis responded

We're glad to know you had an excellent experience with our service department here at Volvo Cars St. Louis! It's great that Doug and the team kept in touch throughout your car servicing process. Thanks for sharing this positive feedback!

February 26, 2023

Dealership Rating
Employee Rating

Jennifer Crawford at Volvo Cars STL was wonderful to work with. She really went beyond being just the sales rep-she helped get us a great deal so we could drive in the car we really wanted. Wonderful experi More

by Tray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crawford, Shelby Diepenbrock, Sean Hogan

Feb 28, 2023

Dean Team Volvo Cars of St. Louis responded

Thank you, Tray, for your outstanding review and your compliments on Jennifer. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jennifer and our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

September 16, 2022

Dealership Rating
Employee Rating

Doug is so kind and helpful. I know nothing about cars or their upkeep, so I leave it to Doug to explain all of my cars issues to me. He does so in a way I understand, and breaks More

by Lindsaymareehager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2022

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you for your outstanding review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Doug and our Team provided you with an exceptional experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

September 16, 2022

Dealership Rating
Employee Rating

Doug is wonderful! Keeps me up to date on car status and delivers as promised! More

by Maureen.meara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2022

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you for your kind review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Doug and our Team provided you with an exceptional experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

September 09, 2022

Dealership Rating
Employee Rating

Ray Garcia was Very Polite and Knowledgeable! !! It was a Pleasure doing Business with him. Will Definitely always take my Volvo here for maintenance and any issues that may arise. More

by brownricepatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Connor Bemis, Ray Garcia

Sep 12, 2022

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you, Patti, for your review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Ray and our Team provided you with an exceptional experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

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