Doug Freeman
Doug Freeman at Scranton Cadillac of Vernon
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Doug Freeman

F&I Manager

Scranton Cadillac of Vernon

777 Talcottville Rd
Vernon, CT 06066

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2 Reviews
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2 Reviews

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2 Reviews of Doug Freeman

September 23, 2024

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Employee Rating

Extremely dissatisfied with the fact that only one key was provided for a $30,000 vehicle. This was not made known to us until we were heading out the door. This should be made known immediately. It will More

by Pmanning5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: William Joren

Sep 24, 2024

Scranton Cadillac of Vernon responded

Thank you for sharing your experience with us. We deeply regret that your recent purchase did not meet your expectations and apologize for the inconvenience and frustration caused by only receiving one key for your vehicle without prior notification. Clear communication and transparency are critical to us, and we are very sorry we fell short in this instance. We understand the additional cost and hassle this has created for you. We will be sharing your feedback with everyone on the team to ensure such oversights do not happen in the future. If you would like to discuss this further, please respond back to this review with your contact info and the best time for us to reach out. Thank you again for taking the time to bring this to our attention.

August 26, 2024

Dealership Rating
Employee Rating

Jeff was awesome. I loved his energy and he was honest with me. I told him what I was looking for and he helped me alot. It's been awhile since I bought a new car.He a More

by tobbie.t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mancuso

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