Doug Eiserloh
Doug Eiserloh at Serra Chevrolet
Refer Me

Doug Eiserloh

Certified Sales Consultant

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

Contact Me
4.2
19 Reviews

Food, cars, music and people are my passions. I was born in New Orleans, and moved to Alabama to get away from the city and start life out somewhere different. I love to meet and help all different kinds of people, so feel free to reach out at any time!

Dealership Experience

3 yrs, 2 mos

Specialties & Trainings

Chevrolet Certified Sales Consultant

4.2

19 Reviews

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19 Reviews of Doug Eiserloh

October 06, 2023

Dealership Rating
Employee Rating

I’ve had several issues with my vehicle since I purchased it. I have had to get it repaired 5 times and I’ve only had it for 5 months. Most nightmarish experience I’ve ever had. More

by abdelgadir1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2023

Serra Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss this situation and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

June 01, 2023

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The first day I had the car the check engine light turned on forcing us to come back and turn in the car for MORE maintenance. We were assured it had been checked up to proper code. This is honestly a huge d More

by jacksnjules
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 02, 2023

Serra Chevrolet responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

March 12, 2023

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Great guy I would recommend anyone to him🔥🔥🔥 he’s very understanding and patient too More

by demarcusgarrett96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2023

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

February 25, 2023

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I was treated with kindness mr. Robinson and the finance team was awesome I hate I can’t remember her but the lady in finance didn’t stop until she got me the best payment and rates More

by lateshawhite23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cedric Robinson, Vicki Edwards

Feb 28, 2023

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

February 01, 2023

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A bunch of liars and cheaters. I have been using this place for many years, but never again. It has changed so much More

by randyd2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cedric Robinson, Vicki Edwards

Feb 03, 2023

Serra Chevrolet responded

Randy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Serra Chevrolet Birmingham does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

Feb 05, 2023

randyd2 responded

Serra Chevrolet has gone downhill recently. I am not happy with the deal they put on me. I put my trust in Cedric Robinson and Vicki Edwards but instead of helping me out they took advantage of me. I am now 70 years old and on medication. I will have to live with the deal and so will they. Maybe the right people will see this.

February 01, 2023

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There is very great salesman and they was able to get me in a car that day and were very helpful and willing to work things out to try and help me with as much as they could More

by austinmcmurrey12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Terrell

Feb 03, 2023

Serra Chevrolet responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Birmingham. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Serra Chevrolet Birmingham Team

January 22, 2023

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Cedric the salesman was awesome, as far as the dealership, I'm unimpressed, it's been 3 weeks and they still haven't paid my trade in off, More

by jmichaelg45jg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cedric Robinson

Jan 24, 2023

Serra Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Serra Chevrolet Birmingham Team

January 15, 2023

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Quick an easy made shopping great staff was friendly an very helpful with my ourchase More

by mhblackwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cedric Robinson, Clem Webster, Kevin Hernandez, Christian Terrell, Malik Khayyam , Ronald Praytor, Ramssett Rivera, Richard Weigand

Jan 18, 2023

Serra Chevrolet responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Serra Chevrolet Birmingham Team

January 10, 2023

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Everyone there was super helpful and so nice. I wasn't there for very long at all. It was so fast and easy to get my new car. Doug especially went above and beyond. He even helped me get my insur More

by kristinaconnolly22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 12, 2023

Serra Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Serra Chevrolet Birmingham Team

January 10, 2023

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Employee Rating

He was very knowledgeable about every vehicle we asked about. He was very curious and made us feel like family. What I loved the most about the experience with him he listened to every detail down to a t More

by Josie Jordan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Terrell, Vicki Edwards , Ramssett Rivera

Jan 11, 2023

Serra Chevrolet responded

Josie, thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Serra Chevrolet Birmingham Team

1

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