Doug Connolly

Chevy certified- FAILED inspection and painted rims I purchased a Chevy Certified 2020 Traverse from this dealership mid November. The purchase was simple, straightforward, and completed within a night. purchased a Chevy Certified 2020 Traverse from this dealership mid November. The purchase was simple, straightforward, and completed within a night. The car only had 29K miles on it, so I felt comfortable with moving the sale along in a fast pace. Picked the car up a couple days later after they installed heated seats for us, which was a wonderful addition and was what accelerated the sale so quickly for me. A few days after I purchased the car, I went through a carwash and the black rims showed signs of peeling. All four rims. (Look on yelp for the photos) Me, not knowing much about cars, thought that seemed a bit off, never seeing paint on rims peel the way these did. Very frustrated and feeling ripped off, I swallowed my pride and decided to go to a car shop to have them order me new black rims and just let it be. Upon arrival, the gentleman asked me how long I have had the car. When I told him, I recently purchased it a week ago, he asked me where I bought it from. I said Herb Connolly Chevrolet in MA. He asked me if the car was certified and when I said it was, he shook his head and explained to me that certified cars should be held to higher standards. He then went on to explain that all four tires, not the rims, had dry rot on them and this car would not pass any state inspection and never should have left the lot in this condition. He laughed a little saying verbatim, “man, these dealerships just get slimier and slimier.” He also told me that it should be no problem getting rims and tires replaced seeing how 1- the car is illegal to drive and 2- those rims have been recently altered to look like a blackout edition when it is not. I went to an inspection station in MA to have the tires looked at again, just to make sure seeing how the Herb Connolly sold it as a passable car. FAILED inspection. The amount of phone calls I had to place to get ahold of anybody at this dealership to rectify this problem was alarming. I had to fight to have new tires put on and when I bring up the rims, the sales manager response, “you got new tires, didn’t you? The rims… well, it is what it is.” This is a shameful business practice and these rims have been rigged 100%. The car has 29K miles on it. There is zero probability that those rims would have lasted up until the day I purchased it and within the first wash, look they way they do. I tried to talk to a manager higher up. We played phone tag, so I emailed him my concerns and sent him photos of my rims. Since the email, he has not responded. So, moral of this story- There are a ton of chevy dealerships, select an alternative. They successfully deceived me twice and what they are doing here are despicable commercial methods. More

Report | Print

I would like to recognize and thank the team at Herb Connolly Chevrolet for making my purchase of a 2023 Chevrolet Silverado such an enjoyable buying experience. Your sales Rep - Matheus Viera was court Connolly Chevrolet for making my purchase of a 2023 Chevrolet Silverado such an enjoyable buying experience. Your sales Rep - Matheus Viera was courteous, polite, knowledgeable about the various trucks I wanted to investigate, and always treated me with respect. Your Finance Manager, Brian Eskola, was a real big help explaining all the various service options for me to consider for long term care of the new truck without putting any undue pressure on me to buy. And your customer Rep, Jensa Ramos, show great patience and knowledge during his new truck orientation for all the electronic and mechanical functions of the truck. I give the entire team a rating of A+ for customer service and support on this sale. Bob M. June 2023. More

Report | Print

Excellent people to work with in the Sales department. They made the deal work. Eould highly recommend. They made the deal work. Eould highly recommend. More

Report | Print

Very Professional , Very Flexible, Very Helpful, Not overbearing like some dealerships. Tech Set up was thorough and very helpful. overbearing like some dealerships. Tech Set up was thorough and very helpful. More

Report | Print