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Doug Butler
Doug Butler at Corwin Ford of Tri-Cities

Doug Butler

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.6
167 Reviews
4.6

167 Reviews

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167 Reviews of Doug Butler

December 18, 2025

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Employee Rating

Great customer service people, just wish there were courtesy vehicles for the out of towners during servicing. More

by rm98823
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

Corwin Ford of Tri-Cities responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Corwin Ford of Tri-Cities, we look forward to having you as a valued customer for many years to come! Angela Hancock, Service Manager

December 15, 2025

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Employee Rating

They could not have been more helpful and accommodating. Doug was extremely nice and treated our issue as a top priority! Very, very much appreciated! More

by Josh C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

December 09, 2025

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Always had a productive experience here. Doug had been fantastic at getting repairs approved thru our extended warranty and fixed quickly. More

by madmacks89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Dec 10, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

December 07, 2025

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Employee Rating

Ford finally fixed a Ford. It might have been my own fault. Doug was very patient with me. More

by FAYE.KELLIHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Dec 08, 2025

Corwin Ford of Tri-Cities responded

Faye, thank you for taking the time to share your thoughts on working with Doug and our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

December 03, 2025

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Service point of contact did a great job. Great communication and answered all my questions More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

December 01, 2025

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Employee Rating

Their process of doing business is poor. I previously had a Subaru and the experience with them was much smoother. I’ll be purchasing another Subaru in the future based on vehicle safety and More

by erice.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vanessa Lozano

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Dec 02, 2025

Corwin Ford of Tri-Cities responded

Erice, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Angela Hancock, Service Manager

November 27, 2025

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Employee Rating

Great service, great communication, stands behind their work. This is why I have a Ford truck! More

by imakemud2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Nov 27, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 26, 2025

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Employee Rating

We love how you handle things. You call to let us know what is going on and we appreciate that. Keep up the good work. More

by pamelamunsch380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cornejo, Noah Benavides, Demetrio Castaneda, Josue Alvarez, Cristian Mendez, Tina Beaver, Doug Butler

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Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 11, 2025

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Employee Rating

Very professional and friendly service. Make you feel important and that we are satisfied with their service. Gave it only 4 stars due to unable to reach by phone at times to make appoint More

by JSALAZAR17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco, Kevin Cornejo, Noah Benavides

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Nov 11, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Angela Hancock, Service Manager

October 25, 2025

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Employee Rating

Doug got my truck in and out in a reasonable time He told what was wrong and what needed to be fixed and it was done ahead of schedule More

by MBODDY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

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