Dottie Barbera

Very poor customer service in dealing with salesman and service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sa service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sat outside in the rain. They said that was impossible. Again it leaked when I had to leave it outside in the rain. I took great pictures of the water in my car. I showed the photos, and was told it would be taken care of. The service department accused me of replacing my windshield with an “aftermarket” one. I said that was impossible because I had had the car for just over one year and it was sold to me as the loaner and was Lexus certified. Then , all of a sudden, I was told that Lexus had replaced the windshield with an aftermarket one and that’s why it leaked. When I asked for the windshield to be replaced with a Lexus one, I was told they were “too expensive” and would take 6 months to get. Being so disgusted with your sales and service department, I am selling my car back to you and telling all my friends what happened. Being a widow and 83 years old, I have to rely on people telling me the truth which was not done in this case. So, I feel that I got screwed buying the car and selling it back to you. I’ve had 4 Lexus's and this was my most expensive purchase and so very disappointing. Sincerely, Pat Chappell More

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Dottie, the Sales Consultant who assisted us is the best. She is honest, straightforward, effective, efficient, and customer-focused. She provided us the second to none service while purchasing our new car. She is honest, straightforward, effective, efficient, and customer-focused. She provided us the second to none service while purchasing our new car. Our thanks go specifically to her as well as towards dealer. You are highly appreciated. We do hope to work with you once more in a very near future. More

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Excellent sales person, knowledgeable, highly professional, helpful, easy to work with. Excellent support personnel. Dealership is extremely clean and presents well. professional, helpful, easy to work with. Excellent support personnel. Dealership is extremely clean and presents well. More

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We purchased a new RX 450h from Dottie at Lexus ifcStevens Creek. She was wonderful-very professional and helpful.. ifcStevens Creek. She was wonderful-very professional and helpful.. More

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We felt welcomed the moment we walked in. From reception to working with Dottie was a great experience. And so was the paperwork signing which was smooth. From reception to working with Dottie was a great experience. And so was the paperwork signing which was smooth. More

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Dottie Barbera worked with us on the transaction and was excellent to work with. No pressure or sales pitch, straight answers to questions. She came in on her day off to help out because of an internet prob excellent to work with. No pressure or sales pitch, straight answers to questions. She came in on her day off to help out because of an internet problem. Other staff at Lexus Stevens Creek were also helpful, competent, and pleasant. They did their best to help a neophyte electric car buyer! More

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Excellence in customer service and attention to detail. I would recommend others to buy their next vehicle from Lexus of Steven’s Creek. I would recommend others to buy their next vehicle from Lexus of Steven’s Creek. More

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Nice environment, friendly staffs, professional service, help me complete the purchase process fast, answer my q questions help me complete the purchase process fast, answer my q questions More

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Fantastic experience! They explained all my options on the vehicles and walked me through the financing options as well. They explained all my options on the vehicles and walked me through the financing options as well. More

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I already knew the type of vehicle I wanted, a Lexus RX 350 SUV because I already owned a 2005 model SUV. I found just what I wanted and over a period of about a week, I made a deal. A good deal. 350 SUV because I already owned a 2005 model SUV. I found just what I wanted and over a period of about a week, I made a deal. A good deal. More

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