Dorsey Colby

I have been going to this dealership since I bought my Honda in 2020. I selected this dealer for my maintenance since it was close to my job. However, I thought it was Honda policy not to provide loaners Honda in 2020. I selected this dealer for my maintenance since it was close to my job. However, I thought it was Honda policy not to provide loaners and charge a fee for using a credit card. I have been unhappy with their service, I feel they are sometimes border line rude. They don't even look up and greet you when you walk in the door, you have to get their attention. I finally got fed up and went to the Gurnee Honda dealership and I find they provide loaners and do not charge a fee for using a credit card. Libertyville has been ripping off us off by charging a fee and snobbish about not allowing loaners. Have had to pay for weeks of renting a car because they would not give me a loaner. I cannot believe this was just the practice of that location. I was so disappointed in Libertyville that I wanted to trade in my Honda and never buy another Honda again. They should not be allowed to follow such business practices. More

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