Donovan Snow

Leased a 2025 Ford Explorer ST on 12/23/2024. In less than 2 weeks, received warnings for 4 wheel drive failure and traction control failure. Spoke to Nick in Service who said it was likely due t In less than 2 weeks, received warnings for 4 wheel drive failure and traction control failure. Spoke to Nick in Service who said it was likely due to cold weather and that the software may be "getting used to different weather conditions" which is xx. Told me to call him back if the warnings reappeared. Called him again 2 days later to tell him the Ford vehicle dashboard indicates that service is required. He called back while I was on a work call. Called him back again but he didn't answer. Several days later, the warnings showed up while driving in 3 inches of snow. The vehicle had reduced power, no AWD or traction control. The vehicle was very hard to control and put me in a dangerous situation. On 1/13/2025, I called my salesman since every single salesperson I've ever worked with encouraged me to call them with any vehicle issues. The salesman actually stated "this is a manufacturers issue" and "we don't build them", then asked what I wanted him to do. Seriously? Um, yeah, I'm aware that vehicles aren't built at the dealership. A good salesperson would escalate this with the service manager and get me an appointment ASAP. Said someone in service would call me. They never did. Called another Ford service department whose advisor knew exactly what was wrong with the vehicle and scheduled service right away, along with a loaner. The advisor also noted that Nick's theory was xx. More

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I liked the Fast service , friendly people and communication I received when using the service department. communication I received when using the service department. More

by BSNILE23 Verified Customer Verified Customer

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Excellent assistance from my salesperson. Thorough, professional, and expedient in making the sale happen in a timely manner. Thorough, professional, and expedient in making the sale happen in a timely manner. More

by F44G Verified Customer Verified Customer

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Donavan was excellent! Found exactly what we were looking for! Returned all calls promptly! Great service! Found exactly what we were looking for! Returned all calls promptly! Great service! More

by CJCOLLINS Verified Customer Verified Customer

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Always good the their customers and always answering any questions. Respectful, caring, helpful, taking pride. questions. Respectful, caring, helpful, taking pride. More

by TYLERETTERMAN Verified Customer Verified Customer

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My salesman gave me a quote on my vehicle, however when I went to sign the papers it was another price. I also received paperwork regarding my price on the vehicle was totally different. I would not refer Ta went to sign the papers it was another price. I also received paperwork regarding my price on the vehicle was totally different. I would not refer Taylor Ford to anyone. More

by VALERIETM3390 Verified Customer Verified Customer

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