Donovan BADAMIRZA

I always get impeccable service from this place. The sale staff is fantastic as well.As the management team. The sale staff is fantastic as well.As the management team. More

by jeb5371 Verified Customer Verified Customer

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I got a used 2021 GMC Yukon xl from Koons on February 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconve 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconvenient, but I obviously drove down the next day. Jon Ponce De Leon, my service guy, reset the check engine light and sent me on my way. He also informed me that this was an issue GMC was having and if the problem continued, it would be big money to fix. I was very concerned about this, since I had just got the car a few days earlier. Of course, a day later the check engine light came back on and now no one is calling me back. I have left several messages. Someone named Tyler has owed me a call for over a week. I still have the temp tags on and can’t get my car inspected because the check engine light is still on and no one will call me back! I’m guessing Koons is trying to wait out the 30 day warranty since (that ends tomorrow) so they were willing to help the day after but not now. They knowingly sold us a lemon SUV for over $40k and have ghosted me. I have filed a complaint with the better business bureau. This has been the worst car buying experience of my life. Please do not buy a car from here. They are crooks. More

by ashley.h.elliott Verified Customer Verified Customer

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I’ve been dealing with Koons Kia for over 10 years I’ve always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t m always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t make you wait. They try to get the work out as fast as possible and I’ve been satisfied every time I’ve been there. More

by Shane peacher Verified Customer Verified Customer

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El servivio para mi vehiculo fue rapido y efectivo, gracias por su ayuda, les visitare pronto. gracias por su ayuda, les visitare pronto. More

by XIOMYLER Verified Customer Verified Customer

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The dealership is well organized, professional, and customer oriented (Brian, John, Elvis, the other service writers, and Joel in parts. Also, the mechanic, Shawn, is out standing. customer oriented (Brian, John, Elvis, the other service writers, and Joel in parts. Also, the mechanic, Shawn, is out standing. More

by WYATTMIH Verified Customer Verified Customer

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Extremely professional. Had my car ready when they promised. Excellent service. Highly recommended dealership. Thanks. Had my car ready when they promised. Excellent service. Highly recommended dealership. Thanks. More

by gsrothenberger62 Verified Customer Verified Customer

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Worse buying experience. Promise me one price, I drove 2.5 hours & when I got there, price was higher. Internet manger no where to be found. Sales manager didn’t want to hono Promise me one price, I drove 2.5 hours & when I got there, price was higher. Internet manger no where to be found. Sales manager didn’t want to honor internet manager’s promised price More

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Worst experience ever! Dishonest and confusing! Advertised price means nothing. Financing department are scrupulous. Sales is corrupt and profile you as soon as you walk i Dishonest and confusing! Advertised price means nothing. Financing department are scrupulous. Sales is corrupt and profile you as soon as you walk in. Stay away! More

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I gave this dealership a five star as everything went well with the purchase of my Kia Telluride. Fast forward to 3 weeks later when I learned that someone used my EZ Pass on the car I traded in. Not onc well with the purchase of my Kia Telluride. Fast forward to 3 weeks later when I learned that someone used my EZ Pass on the car I traded in. Not once but twice! Everything went so fast that I never thought of what was in the glovebox. I have tried numerous times to contact them. No response at all. I will never step foot into this dealership again. Word of mouth is the best tool these days. More

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