Donnie Howard
Donnie Howard at Hall Acura Virginia Beach
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Donnie Howard

Sales Manager

Hall Acura Virginia Beach

3200 Virginia Beach Blvd.
Virginia Beach, VA 23452

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25 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

20 yrs, 10 mos

not yet
rated

25 Reviews

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25 Reviews of Donnie Howard

April 16, 2021

Dealership Rating
Employee Rating

I’ve purchased several Acuras and Hondas. My recent purchase of the 2022 Acura MDX was an awful experience. I love the car and redesign, but recommend another dealership. No customer loyalty, lack tran More

by ljhoward4318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bernard Bright , Jennifer Cain

Apr 21, 2021

Hall Acura Virginia Beach responded

Lisa, thank you for taking the time to voice your concerns with our Regional General Manager, George Ransom, and Matt Kuhlman. It’s disappointing to hear that you are not satisfied with your purchase. We have thoroughly reviewed your purchase documents, and as we discussed, your transaction was properly disclosed to you in accordance with our company policies. If we may be of further assistance, please reach out to George Ransom at 757.431.9956. Thank you.

Apr 22, 2021

ljhoward4318 responded

Thank you for the response; however, the paperwork and dealership policies were never in question. It is about doing the right thing by your customer. The bottom line is Hall Acura has ZERO customer loyalty and the deal was a BAD deal for me. Over 7+ banks questioned the upside down deal. My credit is excellent & Hall Acura gave me no choice, but to accept a bad deal. The difference is $5k. If they would have worked with me, they’d have a repeat customer(since 2008). Now, I will never buy an Acura or Honda again after this experience. Bottomline is the management from the top on down never once asked how they could fix it. That’s not good customer service. Good old boy approach toward a female customer.

November 29, 2019

Dealership Rating
Employee Rating

Very professional and quick. We appreciate their efficiency and John B and Donny were extremely thorough. Thanks for the great experience! We will return for our next vehicle. More

by Drelshanti
Recommend Dealer
Yes

Other Employees Tagged: John Beckmeyer

Dec 01, 2019

Hall Acura Virginia Beach responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Acura Virginia Beach!

November 11, 2019

Dealership Rating
Employee Rating

Hassan & LJ was great. they were with me every step of the way with getting my new car. I love my new car!!! Thanks again More

by Kay
Recommend Dealer
Yes

Other Employees Tagged: Brian L Thompson Jr, Hassan and LJ

Nov 12, 2019

Hall Acura Virginia Beach responded

Kay, we're happy you found our staff to be so supportive during your experience here at Hall Acura Virginia Beach. We hope to be of service to you again in the future. Best wishes, Hall Acura Virginia Beach

July 11, 2019

Dealership Rating
Employee Rating

DONNIE - THANK YOU! Thank you Donnie Howard for speaking with me today regarding my recent purchase. You listened to EVERYTHING I had to say with caring ears and you gave More

by Aretha B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2019

Hall Acura Virginia Beach responded

Aretha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Acura Virginia Beach. If you have any further questions, please don't hesitate to reach out. Take care.

July 04, 2019

Dealership Rating
Employee Rating

2017 Ford Focus SE Hall Acura Virginia Beach went over and beyond to get me the BEST deal! They were pleasant, quick and efficient. They even delivered the car to my hom More

by Aretha B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wendy Aston, Jennifer Cane

Jul 07, 2019

Hall Acura Virginia Beach responded

Aretha, thank you for your positive review. We're glad to hear that you found our team here at Hall Acura Virginia Beach so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

March 19, 2019

Dealership Rating
Employee Rating

First time buying made easy The whole staff at Hall Acura went above and beyond to make sure every question I had was answered, no matter how silly. It was my first time buying a More

by Roguejay13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Wendy Aston, Byron "Ron" Perry

Mar 22, 2019

Hall Acura Virginia Beach responded

We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Hall Acura Virginia Beach

February 28, 2019

Dealership Rating
Employee Rating

Excellent Sales The entire team at Hall Acura are superb and very accommodating! I would highly recommend the dealership to friends and family. I am a very satisfie More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wendy Aston, Byron "Ron" Perry, Brian L Thompson Jr

Mar 04, 2019

Hall Acura Virginia Beach responded

Hi John, we're very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

February 05, 2019

Dealership Rating
Employee Rating

Vehicle purchase Great place to buy a car. My used TLX looks like new. The sales and service staff are very friendly an helpful. The whole experience was great! More

by Danjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Wendy Aston, Jason Blanco

Feb 08, 2019

Hall Acura Virginia Beach responded

Congratulations on your new vehicle! We're very happy to have provided you with such a positive car buying experience! We hope to be of service to you again in the future. Best wishes, Hall Acura Virginia Beach

February 04, 2019

Dealership Rating
Employee Rating

Easy transaction Drew was easy to talk to. I never felt pressured to purchase on the spot. He was very helpful in explaining all of the “tech” features. I will defini More

by AmySmith39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian L Thompson Jr, Drew (Andrew Daniel)

Feb 08, 2019

Hall Acura Virginia Beach responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 27, 2018

Dealership Rating

Nothing but the Best Ron Perry is the BEST!!!! He worked so very hard along with Jennifer in finding a deal for me and my forever car!!!!! They are an amazing team and I w More

by ANHURDLE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Wendy Aston, Byron "Ron" Perry, Jennifer

Nov 30, 2018

Hall Acura Virginia Beach responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

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