Donnie Ellis
Donnie Ellis at Genesis of South Bay

Donnie Ellis

Service Manager

Genesis of South Bay

20433 Hawthorne Boulevard
Torrance, CA 90503

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4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Donnie Ellis

June 17, 2026

Dealership Rating
Employee Rating

Perfect Service. Everythings good. Nice person, Clean room, taste coffee, clean sofa, e.t.c. More

by WILDFREE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benson Chin

Jun 17, 2026

Genesis of South Bay responded

Thank you for the perfect rating and for trusting us with your Genesis. We’re glad our friendly service, clean waiting area, fresh coffee, and comfortable seating made your visit enjoyable.

June 17, 2026

Dealership Rating
Employee Rating

My service advisor Benson was absolutely the best. I am from Tucson Arizona where there is no dealership. I was visiting my family in Redondo Beach and my G80 was due for service. I made the appoin More

by steve.r.scanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Genesis of South Bay responded

We’re pleased you found the online appointment process straightforward and received outstanding service for your Genesis G80. It was a pleasure to assist you during your visit, and we hope your trip back to Tucson was smooth. Please stop by again whenever you’re in Redondo Beach.

June 02, 2026

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Quality staff (Jose, Frank, and Donnie) who genuinely care and are knowledgeable. I would highly recommend them. More

by Mcc
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jose

Jun 02, 2026

Genesis of South Bay responded

We’re delighted Donnie and our service staff provided knowledgeable, attentive care for your Genesis. Thank you for recommending us and we look forward to assisting you again.

May 31, 2026

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Great service they deliver the car to me extra clean looks great thank you my son will be happy More

by ELILIOR
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
May 31, 2026

Genesis of South Bay responded

We’re glad your new Genesis G70 arrived looking spotless. Thank you for letting us know, and we hope your son enjoys every drive.

May 18, 2026

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Overcharge for services and wasn’t truthful when it came time to the payment so my family and I had to overpay More

by jessiejames19871
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
May 22, 2026

Genesis of South Bay responded

Jessie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 12, 2026

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Thank you for the detailed explanations that all owed me to fully understand the issues, and for handling the work so promptly. More

by info@bravocollision.net
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 13, 2026

Genesis of South Bay responded

Thank you for mentioning how clearly Donnie explained the issues and how promptly we handled your Genesis G90’s service. We appreciate your trust and look forward to helping you again.

May 05, 2026

Dealership Rating
Employee Rating

Donny, the service manager, is truly wonderful! He’s knowledgeable and always greets his clients with a warm welcome and assures that everything will be taken care of. I actually considered purchas More

by Sonomom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Lee

May 05, 2026

Genesis of South Bay responded

We appreciate your five-star review. It’s wonderful to hear that Donnie’s expertise and warm greeting made servicing your GV80 such a smooth experience. We’re glad our team’s assistance with a loaner vehicle and handling your car seats eased your visit, and we look forward to welcoming you back.

May 02, 2026

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Employee Rating

Very professional and prompt service. Jason was very knowledgeable and explained all my services in detail More

by andie1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason

May 04, 2026

Genesis of South Bay responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Genesis of South Bay!

May 02, 2026

andie1 responded

love to take my car to this dealership for services or any other needs. staff are always friendly and very professional. waiting area is very clean and inviting.

April 24, 2026

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Employee Rating

Great service. Donnie and his team are the best! They strive for perfection and a good experience. More

by Mmarshall. gm0001
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 25, 2026

Genesis of South Bay responded

Thank you for trusting us with your Genesis G90. We’re pleased Donnie and his team delivered meticulous care and a seamless service experience. We look forward to supporting you again.

April 19, 2026

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Employee Rating

Services were great with a great team of workers and i will be back for sure More

by ted33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Clayton

Apr 19, 2026

Genesis of South Bay responded

Thank you for sharing your experience with our service team. We’re glad your Genesis GV80 was taken care of so well and look forward to assisting you again.

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