Donna Tran Gonzales

What started out as a great trip on Saturday, August 17 turned into a day of frustration and unknowns when I had an engine issue with my 2020 Outback. This problem lead me to Hawk Subaru in Plainfield, Ill turned into a day of frustration and unknowns when I had an engine issue with my 2020 Outback. This problem lead me to Hawk Subaru in Plainfield, Illinois. They diagnosed the problem, had the needed part, and the mechanic was willing to work beyond his work hours to get me back on the road. In the meantime, salesman Tony and Sales Manager Mark helped me when I decided I couldn’t continue on a cross country trip, all by myself, with a car I had no confidence in. We talked, negotiated, talked, listened to each other, had patience with one another, and I decided to purchase a brand new Subaru. They even switched my hitch and bike rack from my old car to my new car, making a long work day for themselves. Then they helped me move 5 months of travel stuff to my new car and sent me on my way. I will NEVER forget that day or those people. Even when one travels by themself and finds themself in a difficult situation, there are always people to be kind and help, and that day, it was Mark, Tony, the mechanics, and the woman at the service desk who kept me informed. I shout my kudos to all of them❤️ Marcia Baar 517-702-9148 More

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Fast, reasonable, friendly. Very positive attitude and willing to work with their customers!!! Both the sales staff and the service department (Donna) are really accommodating Very positive attitude and willing to work with their customers!!! Both the sales staff and the service department (Donna) are really accommodating!!! Bobby Crane was fun to work with on the purchase. No pressure. Jennifer, our delivery specialist was extremely patient and explained all the nuances of the vehicle. If you're in the market for a Subaru check out Hawk Subaru!! More

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They are now my dealer of choice and all my friends will know about them. know about them. More

by DCARTER353 Verified Customer Verified Customer

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The entire feeling of the dealership was one of family. Everyone assisted each other and me as the client. We went in expecting to purchase a used Crosstreck but left with a new one after being told about Everyone assisted each other and me as the client. We went in expecting to purchase a used Crosstreck but left with a new one after being told about the deals that were being offered on the new one. Best car buying experience I have had ever and I have had 6 car purchases in my life so far. More

by SECONDTIMEEVE Verified Customer Verified Customer

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Everyone here is friendly and professional. Service and parts are a big concern of mine for my vehicles, and both of those departments at Hawk Subaru are amazing. Service and parts are a big concern of mine for my vehicles, and both of those departments at Hawk Subaru are amazing. More

by KYLE_MORSE_2004 Verified Customer Verified Customer

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1st oil change today in our 23 FW. Service advisers were great and speedy techs getting it done. Saw our sales person Andes, wonderful guy, offered us a vehicle to use while we waited, Service advisers were great and speedy techs getting it done. Saw our sales person Andes, wonderful guy, offered us a vehicle to use while we waited, we declined but was great of him to offer. Best dealership I've ever delt with in my 46 yrs. Lol can't wait to buy our next subaru from Hawk Auto More

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the people at Hawk seem more Courteous, with the sincerity of caring than other Dubaru dealers. sincerity of caring than other Dubaru dealers. More

by PAULVARICHAK Verified Customer Verified Customer

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This is my first experience with hawk and I'm very pleased with the outcome. pleased with the outcome. More

by wdeocampo27 Verified Customer Verified Customer

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Efficient, friendly, caring. The staff were exceptional start to finish, and I'll make a point to continue to come all the way from Chicago downtown to this location for future s The staff were exceptional start to finish, and I'll make a point to continue to come all the way from Chicago downtown to this location for future services. More

by brittanymharvey Verified Customer Verified Customer

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Service advisor was very pleasant and helpful explaining everything about the appointment. Very friendly to me everything about the appointment. Very friendly to me More

by PAULCMEADER1969 Verified Customer Verified Customer

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