Donna Taylor | Page 2

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by johnreagan Verified Customer Verified Customer

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They did a great job in doing the safety recall on my vehicle from Holy Angels. vehicle from Holy Angels. More

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Matthew was Great, I told him the payment I was wanting and he made it happen. The whole buying process was great I would do it again. and he made it happen. The whole buying process was great I would do it again. More

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Great Dealership This is the first time that a dealership was looking for the truck that fit my needs instead of what they wanted to sell me. Everyone at this location This is the first time that a dealership was looking for the truck that fit my needs instead of what they wanted to sell me. Everyone at this location was helpful and friendly I will keep recommending them to everyone that ask me More

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Terrible experience My family has a Dodge Durango purchased from Gastonia Dodge with a Zurich extended warranty. We took it in for a noise coming from the A/C and lowere My family has a Dodge Durango purchased from Gastonia Dodge with a Zurich extended warranty. We took it in for a noise coming from the A/C and lowered A/C performance a month before the extended warranty ran out of time. They could not find the problem and we took it home. Shortly after the A/C cooled only intermittently and then pretty much quit. We contacted the dealer shortly after this but it was a couple of weeks before we could get it back in. We took it in on a Monday and they didn't even look at it until several days later despite leaving messages for them to call us. Now Zurich says they are refusing to pay because the warranty expired. The service department was not even familiar with the Zurich warranties although they sold them 5 years ago and still sell them. We are going to cancel our other Zurich warranty and have our work performed at another dealership. We had been looking at a new Ram truck there but not any more. More

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Helped me get a vehicle I was happy with My 2016 Town and Country was a total loss in a wreck a few months back. I had replaced it with a Pacifica, but it just wasn't the same, and definitely My 2016 Town and Country was a total loss in a wreck a few months back. I had replaced it with a Pacifica, but it just wasn't the same, and definitely not something I enjoyed driving. Carlos was able to help me find a 2015 Town and Country that was almost identical to my other one. The manager was able to work me a deal on trading in that Pacifica, and getting reasonable financing. The finance guy James has always been a big help to me as he helped me with my gap claim on my previous Town and Country, and answered all my questions about service contracts and warranties. Carlos went to a sister store to pick up my new van and deliver it, and we looked at all the bells and whistles on it. These guys definitely made me a happy customer by helping me get a vehicle that was almost identical to my other one. Gastonia Chrysler Dodge Jeep RAM definitely does their best to take care of their customers. More

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Dealer Review Visited dealership for oil change. Service advisor was friendly and knowledgeable of services offered by the dealership. Communicated by text to infor Visited dealership for oil change. Service advisor was friendly and knowledgeable of services offered by the dealership. Communicated by text to inform me of progress during my wait at the dealership for services to be completed. Very pleasant in preparing my final bill and explaining all aspects of the bill and other service that may be needed by my vehicle in the future. Experience went very well. More

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Great Team at Gastonia Chrysler Dodge I recently purchase a new 2018 Dodge Journey on 11/03/2018 and totaled it on 11/28/2018, this vehicle did its job protecting me and I was able to walk I recently purchase a new 2018 Dodge Journey on 11/03/2018 and totaled it on 11/28/2018, this vehicle did its job protecting me and I was able to walk away from the wreck. I went back to the same salesman and purchased another new 2018 Dodge Journey on 12/8/2018, I have been very satisfied with the overall salesman, finance, service and everyone at the Gastonia Chrysler Dodge dealership. They went out of their way to ease my pain of getting me into another Vehicle. I would recommend this dealership to anyone. Great group of employees. More

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Jeep Liberty Ekectrical Repairs for DMichael As my Jeep Liberty started to age, I felt comfortable coming to McKinney Jeep Dodge for service. On the most recent visit my issue had something to do As my Jeep Liberty started to age, I felt comfortable coming to McKinney Jeep Dodge for service. On the most recent visit my issue had something to do with the electrical system, and my night running lights not being able to work. This problem has prevented my Jeep from passing my state emissions inspection. It made me feel better that I could call upon Debbie directly because she had a history with me prior to. Being able to call upon someone you know is a great service. There’s enough stress to go around for everyone these days. You never know if a client is experiencing a tremendous amount of stress at the time they come to JDL. Debbie was very calm and listen to what i had to say, and helped to find the right person to take a look at my car issues. I had to leave my Jeep over night and it was at that moment, I realized It was time to buy another car. Debbie helped me to get my vehicle looked at, of which they did isolate what the electrical issues were. I did not want to invest more into a ten year car. My Jeep is still drivable and I was able to take her home. Debbie is a real asset to your organization she seems to be able to connect with just about anybody. This is the type of person you want to keep and promote because she makes clients feel less stressed and welcomed. D. Michael More

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Wonderful Service Service was great, timely and the very best part was the courtesy. I would recommend this group to anyone, especially those that have had service tha Service was great, timely and the very best part was the courtesy. I would recommend this group to anyone, especially those that have had service that wasn't great. They treat you like a real person and not a number. Thank you all. More

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