Donna Jones

Low tire pressure sensor was NOT checked fixed with new tire put on 50degres comes on tire put on 50degres comes on More

by kim_five_oclock_somewhere Verified Customer Verified Customer

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1st I purchased a top of the line tundra. I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a ser I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a service rep that was going to see what she could do. Now 6 weeks have go by with nothing being done so I sent her an email and asked if I had to get my attorney involved in order to get an answer. In a matter of a couple of hours she got back to me and basically told me that toyoda wasn't going to do anything. 2nd Within 3 months of purchasing it my volume knob breaks and I have to make an appointment to get it replaced. 3rd I had to make a 2.5 hr trip to get to a place I've never been to so I utilized the navigation system. While driving through a busy city the nav screen disappears. Needless to say I ended up lost and off the route. The same thing happened again on the way back. I received a call and when the call finished the navigation screen disappeared again. These problems not only added an extra hour to my trip but an extreme amount of frustration! The service department wasn't able to fix the navigation screen problems but was able to replace the vol knob. The service person basically told me until toyoda decided to fix the problem with an computer update there was nothing he could do. If the dealership was upfront about the defective bed covers and non working navigation system I most assuredly would not have made the purchase! More

by reemtsen1223 Verified Customer Verified Customer

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Dave in the service department did a wonderful job with our vehicle’s scheduled service. He is always accommodating and very responsive and friendly. He makes you feel like a valued customer. Great asse our vehicle’s scheduled service. He is always accommodating and very responsive and friendly. He makes you feel like a valued customer. Great asset to your team!! More

by Justin Magestro Verified Customer Verified Customer

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Diehl has always been amazing! I have had nothing but positive things since buying my car! Thank You! I have had nothing but positive things since buying my car! Thank You! More

by Theresapartridge Verified Customer Verified Customer

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My appointment was at 10 and I was out of there by 11. I was very pleased with the service and how fast they got my car done. 🫶🏻10/10 I was very pleased with the service and how fast they got my car done. 🫶🏻10/10 More

by Sylvialee4601 Verified Customer Verified Customer

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Fantastic service. Very quick and even washed my car. Awesome team 5 stars for all Very quick and even washed my car. Awesome team 5 stars for all More

by jhammdr.pepper Verified Customer Verified Customer

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Got me in same day, within an hour for inspection and oil change ! Very happy change ! Very happy More

by spinpuppy Verified Customer Verified Customer

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Excellent customer service and fast service I expected to be there a lot longer then 1 hour but they were fast be there a lot longer then 1 hour but they were fast More

by mhaas291 Verified Customer Verified Customer

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Very polite, professional and informative staff. They made me and my children feel very welcomed. They made me and my children feel very welcomed. More

by jaimejones1987 Verified Customer Verified Customer

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Donna went above and beyond! !! Great service and extreme patience look for any deals we could receive !! Great service and extreme patience look for any deals we could receive More

by rjyo Verified Customer Verified Customer

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