Donavin Alsfelt

Quick and simple process. Donavin and Adam delivered just what we needed in a timely, efficient matter. Donavin and Adam delivered just what we needed in a timely, efficient matter. More

by ETHEMANSON Verified Customer Verified Customer

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Michael has been very helpful in service. Shop is always clean, ready for me to pull in and people are busy working. They’ve helped me resolved some issues with my used cx90, and I appreciate Shop is always clean, ready for me to pull in and people are busy working. They’ve helped me resolved some issues with my used cx90, and I appreciate that. More

by BDEVUSIC Verified Customer Verified Customer

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Donavin was great, explain everything so well. . thank you much and it wasn’t a long day at the dealership . thank you much and it wasn’t a long day at the dealership More

by GLOWBUG55 Verified Customer Verified Customer

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They’re very knowledgeable about the cars they sell and it helps alot. Nice people great cars. Im glad I went here for my car. it helps alot. Nice people great cars. Im glad I went here for my car. More

by JACOBJONK23 Verified Customer Verified Customer

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I want to thank Russ Darrow for being a blessing to me and my family! and my family! More

by CLAYMILWAUKEE Verified Customer Verified Customer

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There could be more focus on making sure a used car is purchased that it is clean from front to back and inside. Also that the engine is clean . Otherwise, I like mazda cars and have had good luck purchased that it is clean from front to back and inside. Also that the engine is clean . Otherwise, I like mazda cars and have had good luck with these far. I will continue purchasing mazdas at Russ Darrow. More

by PAYNEJX Verified Customer Verified Customer

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My experience with Ethan was extremely good. I have liked my new car. When I in the process or being shown the vehicle I was told the vehicle comes with two mats, but it was handed to me was onl I have liked my new car. When I in the process or being shown the vehicle I was told the vehicle comes with two mats, but it was handed to me was only one set of mat, I had to purchase another set of mats More

by srcelestinekalunge Verified Customer Verified Customer

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They were polite, helpful, sought best deal and interest rate. Good Experience, I would recommend. rate. Good Experience, I would recommend. More

by YMT1029216 Verified Customer Verified Customer

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Didn't have Maxwell. Had Donavin for salesperson. Very pleased with everyone I dealt with. Had Donavin for salesperson. Very pleased with everyone I dealt with. More

by KDEGNER112 Verified Customer Verified Customer

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My wife and I drove in from Madison to check out and test drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before anyone acknowledged us. I actually had to approach another sales person who eventually set us up for a test drive. We liked the vehicle and were ready to buy it on the spot. When we returned from our test drive, Ethan, the salesman who missed our appointment, met us at the door with a handshake and an excuse. We had a few final questions and 20 minutes later we were sitting at his desk with checkbook in hand. Ethan printed out the sales summary and I immediately noticed a $2,799 charge for something called "Xzilon" protection. I told Ethan that I did not want that option, and he told us that it was mandatory, and part of the vehicle's Certification process. I knew this was xx, and frankly I suspect that a lot of what Ethan said during our short time together was xx, and we ended up walking out. On the way home, we called Russ Darrow's Madison dealership, which had previously told us they could access any of the cars in the Russ Darrow network, and they confirmed that the "Xzilon" protection package was optional, not mandatory. We asked them to bring the car to Madison so we could purchase it from them. They ordered it immediately from the Greenfield location. The following day, I was informed that Greenfield had already sold the vehicle. I find it very difficult to believe that after sitting on the lot for over 2 months, they somehow sold it during the 90 minutes when we were driving back to Madison. In retrospect, we should have taken all the bad reviews of Russ Darrow Greenfield more seriously. More

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