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Donald Wood
Donald Wood at Safford Volkswagen Richmond

Donald Wood

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

4.7
65 Reviews
4.7

65 Reviews

Write a Review

65 Reviews of Donald Wood

November 10, 2025

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Employee Rating

Quick appointment. On the day of service the team was on deck to receive my vehicle. More

by lovetowanda694
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Recommend Dealer
Yes
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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for your kind review! We're thrilled to hear that your appointment went smoothly and that our team at Safford Volkswagen Richmond was ready to assist you with your vehicle. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Safford Volkswagen Richmond

November 10, 2025

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Excellent customer service, will to service. Will definitely use the service in the near future. More

by lovetowanda694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Ronnie Barker, Karl Solid JR, Carrie Shipp

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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service at Safford Volkswagen Richmond. We look forward to serving you again in the near future! Sincerely, The Team at Safford Volkswagen Richmond

November 09, 2025

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Always friendly. They do good work but are overpriced on many of the services they offer. More

by ITCULHAPUN
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Recommend Dealer
Yes
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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

November 09, 2025

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Good team. Knowledgeable people. Dealership treat their customers well. Will recommend of their professionalism. Great! More

by blessb771
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Recommend Dealer
Yes
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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We’re thrilled to hear you had a positive experience at Safford Volkswagen Richmond. Our team strives to provide knowledgeable and professional service, and it’s great to know that you appreciated it. We look forward to welcoming you back and appreciate your recommendation! Sincerely, The Team at Safford Volkswagen Richmond

November 08, 2025

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Employee Rating

Folks there are great. The basic oil changes and maintenance are too expensive. But everything is nowadays. More

by CEDRIC_GIESE
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Recommend Dealer
Yes
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Nov 08, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Cedric, feel free to contact us at your convenience.

November 08, 2025

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Most times my experience is excellent. I was a little disappointed with the service .last time. More

by USER4818
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Recommend Dealer
Yes
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Nov 09, 2025

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. Donald and our team appreciate your business and hope to see you again soon!

November 07, 2025

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Employee Rating

They have treated me extremely well I am very satisfied with the work I've had done More

by joyann39d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker, Karl Solid JR, Carrie Shipp

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Nov 07, 2025

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

November 07, 2025

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Employee Rating

I appreciate Stafford VW. Don keeps my Passat and Taos up to date with it services More

by pekroog
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Nov 08, 2025

Safford Volkswagen Richmond responded

Thank you for the great review! We're thrilled to hear that Don is taking such good care of your Passat and Taos at Safford Volkswagen Richmond. We truly appreciate your trust in us for your service needs, and we look forward to seeing you again soon! Sincerely, The Team at Safford Volkswagen Richmond

November 07, 2025

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Employee Rating

I have purchased two vehicles here. I have always had a great experience here . You have a customer for life . Thank you More

by KYLEE82402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Ronnie Barker, Karl Solid JR, Carrie Shipp

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Nov 07, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2025

Dealership Rating
Employee Rating

They do a great job explaining what services are required to keep my car in excellent condition. They are honest, friendly and fast! More

by Lisa.s.dji
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Nov 06, 2025

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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