Donald Cummings

Very great service our sales rep Donald was awesome very respectful,understanding,a very good person. I will recommend him to all my friends and family ! respectful,understanding,a very good person. I will recommend him to all my friends and family ! More

by mariavaltiera5 Verified Customer Verified Customer

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Very trustworthy and motivated to make sure we walked away happy and satisfied will definitely be coming back away happy and satisfied will definitely be coming back More

by PATRICKNUNN74 Verified Customer Verified Customer

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Salesman was great also the finance manger was really helpful I would definitely recommend Gateway to my friends and family helpful I would definitely recommend Gateway to my friends and family More

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I bought a brand new 2024 Chevrolet Traverse from Gateway Chevrolet about 2 months ago. My salesman was Donald Cummings. I traded in my 2020 Honda CR-V because I wanted something with third row seating. Afte Chevrolet about 2 months ago. My salesman was Donald Cummings. I traded in my 2020 Honda CR-V because I wanted something with third row seating. After a couple days, I brought the car home. After only two weeks of having the car, it started to literally fall apart, to the point I had to bring it back to the dealership to be serviced. Let me explain to you what I had to deal with after getting a brand new, never used car. After only 2 weeks, the check engine light came on, the remote start stopped working, the driver side window gets stuck and doesn't go down, the backup camera glitches and goes all black, the MyChevrolet app doesn't connect, the brakes squeak very loud, the car makes a clicking noise, the ac smells terrible when it's on, when shifting from reverse to drive the front camera doesn't shut back off, so I have to click the x on the screen to close it out and get it back to the main screen, the tire pressure lights are on, the steering wheel warmer and seat warmers turn on on their own randomly. My service advisor, Jenny, is useless. I can never get a hold of her when I call and she never calls me back, even after I leave her voicemails. She failed to even get me a loaner or rental for 5 DAYS, so I had to go without a car that whole time while I still work full time and have a four-year-old son! Unacceptable! When I was finally able to reach her after chasing her down and calling Gateway Chevrolet numerous times, she got me a rental through Hertz that was already closed for the day, and it was the weekend. What use is that? After I told her they were already closed, she of course was zero help in finding me something to drive. I had to wait again to get a car, or some means of transportation at this point. She put the rental in for all of 3 days. After the 3 days, instead of her doing her job and calling Hertz to extend the rental since my car wasn't done being fixed yet, Hertz then charged me $200 because of her error. I had to again do her job for her and call Gateway Chevrolet several times, while at work mind you, in order for her to extend the rental and then I had to call Hertz back to let them know it had been extended since Jenny never did it. So, on top of buying a brand-new car that I have barely even driven, I get no information about what's going on with my car, can never reach anyone at the dealership when I call, and get ZERO updates about what's even going on with it. I have had to pay out of pocket for Lyft rides because of those 5-6 days I went without a car at all because Jenny didn't do anything to help me and then got charged $200 from Hertz for the rental being extended. The car is clearly a complete LEMON and if it's going to be this much of a hassle, between the car breaking down and never getting any help at the dealership, I can go somewhere else and not have to deal with this stress. More

by c.lantigua1 Verified Customer Verified Customer

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Zach, the gorgeous Red —you know who I'm talking about! This guy is amazing. Where has he been all my life? This guy is amazing. Where has he been all my life? More

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Staff didn’t seem to know much about the vehicle I purchased. There weren’t many answers to the questions I had purchased. There weren’t many answers to the questions I had More

by jniedosik1 Verified Customer Verified Customer

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Charlie did a great job was able to answer all questions. Did slot of follow up. Did slot of follow up. More

by NORAJMM Verified Customer Verified Customer

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It’s was a typical place in which you know what you will get. However the sales associate was the big difference in how you feel when going in and leaving get. However the sales associate was the big difference in how you feel when going in and leaving More

by michael.jaraheiser Verified Customer Verified Customer

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He was very nice and very helpful. Answered all of my questions and found the information I requested Answered all of my questions and found the information I requested More

by mosher522 Verified Customer Verified Customer

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The team and service was really good and helped me find a spot for oil change at last minute spot for oil change at last minute More

by encinas.roberto93 Verified Customer Verified Customer

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