Don Warner

A breath of fresh air ! ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own More

Report | Print

STAY AWAY FROM THIS PLACE FAR AWAY FROM THIS PLACE. The vehicles are not really preowned certified. They sold me a defective vehicle because they were understaff and clearly the mechanics are eithe The vehicles are not really preowned certified. They sold me a defective vehicle because they were understaff and clearly the mechanics are either overworked or incompetent so they didn't take the time to properly inspect the vehicle that I was sold or address my complains. I complained that my vehicle had a strong exhaust smell and I had to put oil in the car very often. I was eventually told to come in for oil changes more often. It was hard to get them on the phone and it was always hard to get them to look at my vehicle. Its clear they were just doing the bare minimum because the service department was always short staff and the young lady in charge messed up a lot. They have gone through several service managers since I have purchase my car which says a lot. My catalytic converter failed and I was told to go somewhere else to get it fixed which I did. Sometime has passed and again I have to change my catalytic converter, I am now finding out from Hyundai that the issue has been the engine and it is obvious that this has been an issue for a long time and that is what is damaging the catalytic converter. I am not sure how Hampstead preowned missed that when they supposedly do a thorough check on the vehicle before selling it and I have complained to all three service managers regarding this issue. I HAVE HAD MANY OTHER ISSUES WITH THIS PLACE BUT THIS ONE IS REALLY FRUSTRATED ESPECIALLY WHEN I AM BEING TOLD THAT I HAVE HAD THE VEHICLE FOR 2 YEARS NOW AND IT IS A 2017 SO ESSENTIALLY THEY CAN'T DO ANYTHING. VERY DISAPPOINT WITH THIS PLACE AND BUYING FROM THEM WAS A GREAT MISTAKE!!! More

Report | Print