Don Nelson

Amazing service! I went to service my car and out of curiosity, check on my options of trading in my vehicle. I had the pleasure of meeting Jeanne Smith , who assist I went to service my car and out of curiosity, check on my options of trading in my vehicle. I had the pleasure of meeting Jeanne Smith , who assisted me in my trade in . She is very professional and polite. More

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I was really happy to be getting a vehicle that is not so far from my house and I absolutely love my car. Shanna Delvecchio was very nice and helpful for me picking out my car. far from my house and I absolutely love my car. Shanna Delvecchio was very nice and helpful for me picking out my car. More

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The Honda Germain service advisor Adam Holguin explained each recommended service item clearly Thanks very much each recommended service item clearly Thanks very much More

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It all starts with Jillian, she greets you with a smile. Jason Scarlett and his amazing sales team listens to your needs and works with you in selecting the right vehicle for you. Angel was our salesman, h Jason Scarlett and his amazing sales team listens to your needs and works with you in selecting the right vehicle for you. Angel was our salesman, his knowledge of Honda is spot on. It all starts at the top with the General Manager, Don Nelson. His sincerity is above and beyond, he treats you like family. I highly recommend you buying your next vehicle from Germain Honda, in Naples. More

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I am a long time customer of Germain Honda of Naples. I am very please with its staff and services. Mr. Don Nelson is one of the best persons there. I am very please with its staff and services. Mr. Don Nelson is one of the best persons there. More

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We received outstanding service from Dee Eddy at Germain Honda. Go see her for your next car!😃 Honda. Go see her for your next car!😃 More

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Absolutely horrible service. Only interacted with one person here, Dave, who even tried to help. My first appointment to have the MIL looked at was canceled upon my arrival due t Only interacted with one person here, Dave, who even tried to help. My first appointment to have the MIL looked at was canceled upon my arrival due to a staffing shortage. Understandable, but a significant inconvenience for me since I drove an hour to get there. I should have been contacted beforehand. I was promised a discount when I returned. After returning the next week, my car was "diagnosed" with an issue that required a third trip because they didn't have the part to fix it that day. Contrary to what I was promised, I received no discount on the diagnostic and was given a rather outrageous quote for both parts and labor. A few days after my visit, I received a message from the service manager asking about my experience. I explained the issues that I had and requested further information regarding the diagnosis and quote. I received no response until I contacted the service manager multiple times and then was completely ignored other than to be told that whatever research and tinkering I did to learn more about the issue couldn't possibly compare to taking it into the shop and having it looked at by so-called professionals. Fair enough, but as I received no answer to my clarifying questions, what good is your diagnosis? After my questions went unanswered again, I then emailed the general manager and received no response from him either. Denying my request for the discount I was promised or a refund for incomplete and inaccurate service is crooked enough, but refusing to provide any further information to me about the issue and how the diagnosis was reached or justifying the labor costs on the quote indicates to me that Germain Honda has no integrity and no intention of standing by their work or their own employees' words. They could not have cared less about helping me get my vehicle fixed or understanding the issue. I would advise anyone needing work on their vehicle done to go elsewhere. More

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They are more customer service oriented, they are able to provide the I formation we needed and very proffessional. provide the I formation we needed and very proffessional. More

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I must say everything was great! When I first went to the dealership I went in a single female and was so happy with the respect I was given. I had just helped a friend that had no When I first went to the dealership I went in a single female and was so happy with the respect I was given. I had just helped a friend that had not purchased and car by herself and the sales pitch at this dealership was high pressure which made the process uneasy for her. Not at Germain Honda, it was SUPER and I would refer them to anyone looking for a new car. Thank you Germain team you ALL were great! More

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Don Nelson is the Best General Manager I have ever met in my life, thank you so much for the opportunity given on selling me the 2017 Porsche Cayman at an amazing price!! my life, thank you so much for the opportunity given on selling me the 2017 Porsche Cayman at an amazing price!! More

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