Dominic Roberts
Dominic Roberts at INFINITI OF DENVER
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Dominic Roberts

Service Advisor

INFINITI OF DENVER

2990 S Havana St
Aurora, CO 80014

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4.8
24 Reviews
4.8

24 Reviews

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24 Reviews of Dominic Roberts

October 22, 2024

Dealership Rating
Employee Rating

Great service department. Its’s easy to book an appointment, get a loaner or use their valet! More

by NED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2024

INFINITI OF DENVER responded

NED - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER and like our loaner program. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled to hear of your 5 star review.

September 19, 2024

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Great service and keep me in the loop the whole time. Very professional thank you More

by blair.smith79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

INFINITI OF DENVER responded

Blair.smith79, we're so glad that we were able to go above and beyond your expectations! Your review will help other customers make informed decisions and we can't thank you enough for that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 17, 2024

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Had the car towed from another mechanic who couldn't fix it. No appointment and they fixed it within 36hrs. Couldn't believe how cheap it was to fix either!! More

by mich_l_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Madigan

Sep 20, 2024

INFINITI OF DENVER responded

Hi Mich_l_a, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! The team will be thrilled to hear about your kind words. Your review will help other customers make informed decisions and we can't thank you enough for that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

Sep 20, 2024

mich_l_a responded

Thank you! I will buy the next car here as well!!

September 11, 2024

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Employee Rating

Thank you infiniti of Denver for diagnosing the shaking in my car. I will be back More

by Danielornstein4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Strnad

Sep 14, 2024

INFINITI OF DENVER responded

Hello Danielornstein4, thank you; we appreciate your feedback on your experience at INFINITI OF DENVER. Your satisfaction is our top priority and we are glad we were able to diagnose the shaking in your car. We're committed to providing the best possible service to our customers and your review is a testament to that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

August 21, 2024

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Service was fast and efficient. Everyone was friendly and courteous, and Dominic was super and helpful. More

by mel.wedgle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

INFINITI OF DENVER responded

Hi Mel.wedgle, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! Dominic will be excited about your kind words. We think he is pretty special, also. Mel.wedgle, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

August 20, 2024

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Would have been 5 stars but I was told my fluids would be topped off and they would give it a quick wash and vacuum. Inside was not vacuumed and I still get a warning light that I am out of window wash. Als More

by lbgmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2024

INFINITI OF DENVER responded

Ibgmo- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed all expectations and it sounds like we missed the mark on several fronts. Our service manager, Tim is anxious to talk with you. Because if your review handle it is a bit difficult to find out your name. So at your earliest convenience, can you call him at 303-671-6000 and ask for Tim?

June 13, 2024

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Professional technicians and good costumer service ,reliable dealer I recommend for your next dream. Ok More

by Jarbac2023
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Madigan

Jun 14, 2024

INFINITI OF DENVER responded

Hello Jarbac2023, thank you; we appreciate your feedback! We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

April 30, 2024

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Employee Rating

Buying a used car was not a smooth process. The car salesman Leshun was nice, but the manager was cold and unfriendly. The car does not work as well as it should. It idles rough, but the dealer More

by loyalharmony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 30, 2024

INFINITI OF DENVER responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during the purchase of your used car. At our dealership, we strive to provide a seamless and friendly experience for all our customers, and we regret that we did not meet those standards in your case. We are particularly concerned about the issues you're experiencing with your vehicle and would like to investigate this matter promptly. Additionally, we value your feedback regarding our staff and will look into improving our customer interactions. Unfortunately, due to the anonymous nature of your review handle, we are unable to contact you directly. We encourage you to reach out to our General Manager, Roman Gelfand, who is very eager to speak with you and address your concerns more thoroughly. Please contact him at your earliest convenience at 303-671-6000. We are committed to ensuring your satisfaction and hope to resolve this matter to your benefit. Thank you again for your feedback, and we look forward to hearing from you.

April 27, 2024

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Employee Rating

Great experience with Jason in the financial department. I was ending my lease and purchasing the car and it was actually an enjoyable experience. Also, thanks to Shun for sending me the application early More

by OZF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

INFINITI OF DENVER responded

Ozf, we are so pleased you enjoyed your visit to INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We will pass along the kind words to Jason and Shun. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

April 27, 2024

Dealership Rating
Employee Rating

The service department is awesome. I worked with Dominic, he was straight foward and extremely helpful. Thank you Infiniti of Denver. The only place I take my car. More

by intimidator303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

INFINITI OF DENVER responded

Hi Intimidator303, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! Your review will help other customers make informed decisions and we can't thank you enough for that. Dominic will be happy! It is customers like you that make our job so rewarding. Thank you for your loyalty and support.

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