Dominic Chehouri

Dominic was super! He was very attentive but not over-bearing. Also, he even came in on his day off to finalize the sale & waited until I was ready and he opened my doo He was very attentive but not over-bearing. Also, he even came in on his day off to finalize the sale & waited until I was ready and he opened my door to personally congratulate me & away I went in my 2021 VW!! More

by KATHITOMCICS Verified Customer Verified Customer

Report | Print

Let me preface this by saying that I don't leave negative reviews, however in this instance I believe it is warranted. We were contacted by chevy to buy back our truck. A personal situation that requires us reviews, however in this instance I believe it is warranted. We were contacted by chevy to buy back our truck. A personal situation that requires us to move abroad for a sick family member allowed us to be open to this offer. Our sales rep. gave us a deal on the buy back and lease that seemed favorable to both parties, albeit we were aware that we were losing money on the truck. When we arrived at the dealership it was explained to us, by a different sales rep. (Dominic was out of office) that the loaner vehicle we would be leasing already had 2k miles on it and that meant we had 8k left even though we were paying for 10k miles a year. If we wanted the full 10k miles, we would have to pay extra...having driven under the minimums previously we decided not to pay extra. This was the first red flag that was not communicated up front and quite frankly had no bearing on our mileage usage of the vehicle considering we didn't put 2k on the loaner lease. Next when we were inside going over the deal, I had asked about the buy back of the truck. In my initial conversations with Dominic there was no mention that the difference between the truck loan and the buy back offer would be used as a down payment for the lease. We were specifically told that it was first month down for the lease only. This was the second red flag in which we believe we were mislead and would have had to infer and decipher the offer to understand that the buy back of the truck was included in the lease - not only would this not have been a fair offer, it was shocking to hear onsite as we under a different impression. Daniel came out and offered us a higher monthly payment for the lease in order to pay us the difference between the truck loan and offer. We moved forward with this although in hindsight we should have walked out. The next morning we received a text from a sales rep asking if we wanted our dash cam back that was in the truck. I said yes but was told that if I wanted it back I would have to pay for it to be uninstalled. The cost for it to be uninstalled was 50% more than the cost I paid to have it installed initially by the same dealership and was more than the cost of the camera. He then told me that they were taking it out ANYWAY but if I wanted it, I would still have to pay the service fee. I found this interaction to be absolutely abhorrent. This entire interaction doesn't align with the Ciocca promise to be, "completely satisfied with the process surrounding your purchase. Our goal is to ensure that you're so pleased with your experience that you call on us again the next time you or your loved ones need to buy a vehicle." We went back to this dealership specifically because our purchase of the truck in 2022 was a good experience. However this most recent interaction was tainted by deceptive and misleading sales practices and a lack of courtesy. Chevy has been our household brand since my dad bought a Camaro in the 60s, to my mom having a line of trailblazers, to my brothers having trucks, Novas, and Chevelles, etc., to I, myself having 4 GM vehicles. It sincerely disappoints me to say that this experience has turned me off from the brand altogether. More

by MDH Verified Customer Verified Customer

Report | Print

Great guest experience and made it easy for me to purchase my first car! Awesome staff! purchase my first car! Awesome staff! More

by KENNYNGUYEN0930 Verified Customer Verified Customer

Report | Print

Swift process. Dominic made our buying experience pleasant from start to finish. Good experience overall Dominic made our buying experience pleasant from start to finish. Good experience overall More

Report | Print

I have always had an excellent experience when visiting the dealership! The service department has always been very informative and professional the dealership! The service department has always been very informative and professional More

by 75MERCA Verified Customer Verified Customer

Report | Print

Everyone is very kind and helpful. They make sure that everything is taken care of. They make sure that everything is taken care of. More

by raffaelejuliana Verified Customer Verified Customer

Report | Print

Dominic was one of the most personable and professional sales consultants I’ve ever worked with. He was open, honest and truthful through the entire process. I would absolutely go back to him to buy anothe sales consultants I’ve ever worked with. He was open, honest and truthful through the entire process. I would absolutely go back to him to buy another vehicle. More

by Mmckittrick3 Verified Customer Verified Customer

Report | Print

They were very helpful when it came to buying the vehicle I was looking at. Once it came to questions I had they answered them pretty well. I was looking at. Once it came to questions I had they answered them pretty well. More

by DALEJR93 Verified Customer Verified Customer

Report | Print

Dominic was extremely helpful in getting me the car I needed to support my family and I. Great representative of Ciocca and even a better person! needed to support my family and I. Great representative of Ciocca and even a better person! More

by EBTPARKES Verified Customer Verified Customer

Report | Print

Service was great and car was done on time. No other comments. Thank you Rich No other comments. Thank you Rich More

by RICHARDCROOKS91267 Verified Customer Verified Customer

Report | Print